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Basic Email Plans will be converted to Business Email - Launching on 2nd February 2015

Basic Email Plans will be converted to Business Email - Launching on 2nd February

Moving from Personal Email to Business Email with the product now going live on 2nd February, 2015, here is how the migration timelines will be impacted.

  • What happens to existing Personal Email Packages under my account? 

Please refer to the table below for timelines for various processes associated with Personal Email packages under your account.



2nd February, 2015

Business Email, with 5 GB space per account, will go live and the billing cycle for new packages will change to a per account billing model. You will be able to renew your Existing Personal Email packages at the current prices for a tenure of 3 months, if they are due for renewal before 30th March.

Between 2nd February - 30th April, 2015

Existing Personal Email packages for all packages in active status or in Deletion Grace Period as on 30th March 2015 will be migrated to the new OX 7 platform and the package expiry date will be set to 30th April 2015. If your concerned Personal Email package is expiring beyond the 30th of April, 2015, then pro-rata refund will be processed for you.

If you wish to continue using this email service, all you have to do is renew the concerned package after completion of migration to Business Email (This will be renewed based on the new billing model which is on a per account basis).

Between 30th April, 2015 - 30th May, 2015

If your order wasn't renewed before this date, your order will be suspended and you no longer will be able to send/receive emails. However, you will be able to renew the concerned order and resume all services as per the new billing model.

After 30th May 2015

All orders that were not renewed will be deleted from the server and you will no longer be able to renew/resume the email services.


  • I don't want to continue with Personal Email. What should I do?

If you chose not to continue with our Personal Email, we would strongly recommend that you take a back up of all your emails and inform your customers to do so as well before the 30th of May. After this date, you will no longer be able to download your emails as they will be deleted from the server.

  • If I currently have 100 email accounts on a Personal Email package but only use 20 of them actively, will I be billed for 100 accounts upon migration?

Yes, please delete any email accounts that may have been created for testing or one-time-use purposes that you will not be using any more, as billing will move to a per account basis and you will be charged for it.


Business Email - Why you should Prefer it

Business Email allows you a robust new email product on the OX7 platform which is Open-Source, Cloud based and comes loaded with a set of productivity tools. Billing at a per account level also offers more flexibility as every email account is independent of other email accounts. Our Business Email is competitively priced too. Refer to the table below to find out how our Business Email stacks up against competition:

Email Plan

Please note: 12.36% Service Tax is applicable extra

Posted on: Thursday, 29th January 2015 8:50 AM