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Important Scheduled Downtime - Migration of Orderbox

Dear Clients & Resellers,

This mail contains important information about a system-wide downtime that is scheduled for the 24th of November, 2012 at 10:00 IST.

OrderBox, the system that automates your billing, provisioning and reporting modules at and will be shifted to the TexasOne DataCenter in Austin,TX on the 24th of November, 2012. This is the same DataCenter that powers all the hosting products and packages.

# Scheduled Downtime

Date November 24th, 2012
Start Time 10:00 IST
Maintenance Window 4 Hours
Reason Migrating OrderBox to a New TexasOne Colocated DataCenter
Services Affected Knowledgebase, Old SuperSite, SuperSite2, Control Panel, API(Soap & HTTP), Whois, DNS Management

All Domains and Hosting packages will continue to resolve. However, you will not be able to manage them through the Control Panel.

# Important Modifications 

Once the migration has been completed, the IP addresses associated with the SuperSite and some of our products and services will change.

We will be automatically making these changes for Domains that are managed through our Control Panel. However, if your Domains’ DNS are managed on another platform, you will need to manually update its Nameservers and DNS once the migration has been completed. You will have time till the 24th of December, 2012 to make these changes.

You will find the new IP Addresses in our Knowledgebase once the migration has been completed.

# Archiving Unused Domain Contacts

Once migration has been completed, we will be starting a new process for managing Unused Domain Contacts in the system. Contacts that have not been used for more than six months will be archived.

If you need to search for these contacts, you will need to view them in your ‘Archived Contacts’. Your Domains' 'Default Contact' will not be affected and will not be archived.

Please feel free to contact us for any clarification or assistance.

Posted on: Friday, 9th November 2012 7:49 AM