Helpdesk@TechnoDG.com :: Latest Announcements Feeds

Server Migration - Windows 2003 Hosting Server, Mail Server, MSSQL 2000 Server and MSSQL 2005 Server [Updated]

TechnoDG.com — Sat, 21 Jan 2012 06:22:21

Dear Clients,

In order to provide you with better performance & more stable servers we would be upgrading our servers to heavy duty servers with Intel Xeon E31230 CORE Processors & Dual Xeon E1230 Server 3.2 Ghz with HT & turboboost.

The migration details for the servers are given below:

Servers Impacted:
OWL.DNSRACKS.COM
WHALE.DNSRACKS.COM (SmarterMail Server)
SQL.DNSRACKS.COM
MSSQL.DNSRACKS.COM

Why the need of Migration?
As a part of our Quality assurance policy we regularly upgrade our infrastructure to meet the Industry standards & to protect the servers from any possible sign of crashes/downtimes. Since hard drive of the servers are mechanical devices hence we have a time frame of upgrading the hardware the moment it reaches its 3 years running phase. All of these servers have nearly completed their three years of operations and hence we feel its right time to move them to heavy duty servers which would not only improve the overall performance but also offer the latest hardware to meet the industry standards.

Migration Description:
During this time we will be migrating the data & sites to the new & powerful servers with the following configuration and details:

# OWL & WHALE Servers New Configuration

Intel Xeon E31230 3.20 Ghz Processors (R) series
8 GB ECC Ram
2 X 1 TB HDD
1 GBPS Port

Time: The Migration would start at Morning 8.30 AM GMT 5.30 + (IST) time and would be completed by evening 5:00 PM.

Migration Date: January 24, 2012 (Tuesday)

Maintenance Impact:
As a result of this move, you should expect the sites to be down during a significant portion of the above noted maintenance windows. Actual amounts of downtime will vary from site to site due to the large number of sites we would be migrating. We would be providing an exact time frame for the migration in next 24 - 72 hours, along with that you'll be required to change the IP's for your DNS Service as these would be changed as well. Please check the instruction set that would be followed in the next update.

# SQL & MSSQL Servers New Configuration

Dual Xeon E1230 Server 3.2 Ghz with HT & turboboost (Shows 8 x 2 Processing cores on the board )
16 to 32 GB ECC Ram
2 X 1 TB HDD

Migration Time:
The Migration would start at 06:00 PM GMT 5.30 + (IST) time and would be completed by 10:00 AM (January 21, 2012)

What you'll have to do:
If you are using 74.86.116.10 (For MSSQL 2005) or 74.86.117.114 (For MSSQL 2000) in your connection strings connecting your database then change it to respectively 173.236.21.186 Port: 1433 and 173.236.21.189 Port: 1533. if you are using SQL.DNSRACKS.COM or MSSQL.DNSRACKS.COM in your connection string instead of IP address then you won't have to make any changes and your sites should start working immediately.

Communications Plan:
Our helpdesk will be fully functional and staffed during the migrations. We will also be posting periodic updates in this announcement to keep you fully informed of the status of all migrations. Please do not use our emergency contact numbers during the migration, as this will just slow our work.

We appreciate your business and will do everything in our power to minimize the downtime while safely and securely moving servers.

Merry Christmas & Happy New Year 2012

TechnoDG.com — Fri, 23 Dec 2011 02:28:16

It's Christmas and We just wanted to say "Thank U"...

It's been a pleasure working with you this past year...

Hope you & your family have a wonderful Holiday

A Very Happy New Year 2012 !

Network Issue with some of the ISPs (Airtel, Tata) on 72.xx.xx.xx Series

TechnoDG.com — Thu, 24 Nov 2011 07:40:29

Dear Clients,

There is some issue going on with some of the ISP Networks like Airtel, Tata, etc. of 72.xx.xx.xx Series hence you will not able to open some of your websites or mail URL on such Networks till the issue gets resolved from their end. The server is up and online accross the world.

As soon as the issue gets resolved with all the ISPs we will update you on this announcement section.

Note: The issue is with only some of the ISPs, but you can access your website or mail URL on other network connections like BSNL, Reliance, Bharti... etc.

Diwali/Kalipuja Holidays :: Oct 26 - 27, 2011

TechnoDG.com — Tue, 25 Oct 2011 04:47:58

Dear Clients,

The TechnoDG team would be on DIWALI/KALIPUJA HOLIDAYS during OCTOBER 26 - 27, 2011.

Although our email support and helpdesk (http://helpdesk.technodg.com) would be still staffed for emergency issues like server down or domain expirations but other departments like the designing, development, customer support, billing, sales & phone support would not be available. We'll try to ensure that you do not have to wait for critical issues while other general tickets may take time to be addressed due to the Holiday Season. Kindly bear with us for the delays during this period. Although you might see a little delay in responses we assume you'd not be facing any major problem during the holiday period.

TechnoDG wishes you and your family a very Happy Diwali & Kalipuja.

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Mon, 26 Sep 2011 06:21:07

Dear Clients,

Team TechnoDG wishes you a very happy and prosperous festive season.

This is for your kind information, that our office will remain fully CLOSED for the Durga puja Holidays on 4th October 2011 (Mahastami - Tuesday) & 5th October 2011 (Mahanavami - Wednesday). Also the Development section will not be functional throughout the 4 puja days (from 3rd October 2011 to 6th October 2011). Hence no updates or new projects will be undertaken during this period.

All the development, support, updates/enquiries and other correspondences will be be taken care off from 7th October 2011 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-8016642142 (Airtel)
2) +91-9434207983 / 9434081390 (BSNL)
3) +91-9733369099 (Vodaphone)

Looking for your active co-operation.

Wishing you and your family a Happy and Joyous Durgapuja!

Office closure notice for maintenance on 20th September 2011

TechnoDG.com — Mon, 19 Sep 2011 04:29:12

Dear Clients,

This is to inform you that we shall be carrying on some urgent maintenance works at our office on 20th September 2011 due to which our office shall remain CLOSED and no development or marketing assignments will be undertaken.

We regret this short notice but for your convenience our email support shall be ON. Kindly mail us or open a support ticket at URL mentioned below for any kind of support requests that you may have. We shall respond to it in the best possible time.

Mail us for Support at: info@technodg.com

Support Tickets URL: http://helpdesk.technodg.com

Looking forward to you kind co-operation.

15th August 2011 - Independence Day :: 2 days Holiday Notice

TechnoDG.com — Tue, 02 Aug 2011 00:00:42

Dear Clients,

As India celebrates 64 years of independence on this coming 15^th August 2011, come lets rejuvenate and celebrate this most important occasion with pride, joy and fanfare. Let’s remember and salute the selfless sacrifices of the freedom fighters, honour them and look forward to a happy and prosperous future for the nation.

We at TechnoDG would like to convey our heartiest regards on this important day and would like to inform you that being a national holiday our office shall remain closed on 15^th August 2011 (Monday). Also as 14^th August 2011 is a Sunday hence we would like our team to take a break, spend some extra time with their families and join back work with refreshed minds to serve you better. So, please note that our office shall remain closed on 14^th & 15^th August 2011 and all the development and support services shall be taken care-off from 16th August 2010 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-80166-42142 (Tanmoy)

2) +91-94340-50822 (Dibyendu)

3) +91-94340-81390 (Debangshu)

Happy Independence Day !!!

Control Panel Maintenance :: Downtime Notice [Updated]

TechnoDG.com — Thu, 21 Jul 2011 03:27:16

Dear Clients,

Our Control Panel servers will be placed under maintenance as per the schedule given below:

Maintenance Windows:

First Downtime:
Scheduled Time: 30th July 2011, 13:30 GMT
Duration: 2 hours
Reason: Servers need to be migrated physically within the DataCenter to a different phase to accommodate future expansion plans.

Second Downtime:
Scheduled Time: 7th August 2011, 13:30 GMT
Duration: 4 hours
Reason: A firmware upgrade is required for one of our SAN (storage server).

Third Downtime:
Scheduled Time: 14th August 2011, 23:00 GMT
Duration: 8 hours
Reason: We need to perform a Database Upgrade. This is to improve the performance, stability and functionality of our Control Panel.

Affected Services:
Our Control Panel at http://manage.technodg.com will not be accessible during the maintenance periods and all other related services will not be functional.

Domain names registered with us will not be affected and will continue to function normally.

Please feel free to contact us for any further assistance or clarifications.

DDoS attack on Windows Server [Updated]

TechnoDG.com — Tue, 14 Jun 2011 00:28:17

Dear Clients,

Yesterday Night the Windows OWL Server was attacked by a so called DDoS attack. This means that a lot of computers are making lots of requests to overflow the server and making it unavailable to the rest of the internet.

The problem of a DDoS attack is that you don't know who, what or why the attack is taking place (The server itself has not been compromised).

There is also not much you can do to stop it right away but we are working on a permanent solution and implemented CISCO guard on server. Cisco guard is a temporary traffic filtering agent in the event of a DDOS attack. The CISCO guard is blocking the IP addresses and this process will take almost 3 - 6 hours. In this phase you can find slow response of your websites.

We do regret any inconvenience this may caused and during this process, your patience in this matter is highly appreciated.

May Day :: Holiday Notice for 1st May 2011

TechnoDG.com — Sat, 30 Apr 2011 06:06:14

Dear Clients,

This is to inform you that tomorrow on 1st May 2011(May Day) our office shall remain CLOSED.

All the development, support, updates/enquiries and other correspondences will be be taken care off from 2nd May 2011 (Monday) onwards.

Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below -

+91-80166-42142 (Airtel)
+91-94342-07983 (BSNL)
+91-97333-69099 (Vodaphone)

Looking for your kind co-operation.

Bison Server Restoration [Updated]

TechnoDG.com — Tue, 12 Apr 2011 09:40:20

Dear Sir/Madam,

Server: Bison.dnsracks.com (Linux)
Maintenance Date: April 12, 2011
Service Effected: Web + Mail + MySQL
Maintenance Time: 11:30 PM to 05:00 AM (April 13, 2011)

We are facing problem in RPM packages on Bison Server hence today's night we have scheduled this server restoration. This process would take 5 - 6 Hours of Server downtime. During this period Web, Mail and MySQL Services will be down for all the users who have hosting on this server.

We do regret any inconvenience this may caused and during the restoration process your patience in this matter is highly appreciated.

Support - TechnoDG

Change in Implementation of Identities in webmail

TechnoDG.com — Fri, 08 Apr 2011 03:07:28

Dear Clients,

As part of our efforts to cut down unsolicited email from our system and the problems created due to it, we're introducing certain measures to mitigate such activities. The idea behind these measures is to ensure that our email system is not viewed suspiciously by other service providers, which would lead to email originating from our servers to be deferred or rejected.

A lot of spam email that gets caught in our anti-spam filters, and is reported to us by the feedback loop with other email service providers, shows a high correlation with spoofed envelope from addresses. For example, when a user a@domain.com authenticates with smtp.domain.com in order to send a mail from our outbound servers, he can currently set whatever he wants as his "from" address, including email addresses that don't actually exist. This is a widely used method for email spoofing. In order to avoid such instances, users will now be asked to register a set of identities from their webmail interface for email addresses that need be used to send email. Every identity must have a valid email address, which must be authorized before it can be used to send email. The process to do so is fairly straightforward -

1. The user must log on to Webmail as a@domain.com, and add the necessary identities, say sales@domain.com and x@gmail.com.

2. The system will send verification emails to sales@domain.com and x@gmail.com, asking them: "a@domain.com is trying to use x@gmail.com to send email, do you want to allow this?"

3. Upon confirmation, the user will be able to send email as x@gmail.com or sales@domain.com from their account.

4. A list of user accounts are allowed to use sales@domain.com as their from address will be stored by the system (since there may be more than one user who may want to use the same from address).

To know more about setting identities, you may refer to this article: http://support.mailhostbox.com/email-users-guide/sender-identities

We are monitoring email logs to identify accounts that are sending email in this fashion. We shall pro-actively add identities for these accounts, and send out alerts to clients using a different 'from' address than the authenticated one. However, we might not be able to determine all users who need this feature. Thus, we recommend you to be informed about this policy change, and add sender identities if required. The identities must be created and verified before Tuesday 12th April, after which any unauthorized 'from' address will not be allowed to send email.

If you have any questions about this process, please contact our support team, we'd be happy to clarify doubts and provide any other information you need.

Domain Price Change for ".org"

TechnoDG.com — Fri, 01 Apr 2011 09:36:00

Dear Clients,

It is to inform you that due to the recent hike in the domain registration charges the price of registering or renewing a domain with the extension ".org" has also been effected. Now registering or renewing a domain with ".org" extension will cost Rs.515.00 (Rupees Five hundred fifteen only) per year only. The new prices are effective from 1st April 2011 onwards.

For any further details and domain related services please visit http://manage.technodg.com or mail us at info@technodg.com.

Half Day Off Announcement

TechnoDG.com — Wed, 30 Mar 2011 02:21:57

Dear Clients,

ICC WorldCup 2011 fever is on, the semifinal match played between India and Pakistan on March 30, 2011 is the most eagerly awaited match by the fans of cricket. This is a memorable event and the entire Indian Subcontinent is going to remain closed to catch the excitement of the match between India & Pakistan. To celebrate the spirit of sportsmanship and allow our team to enjoy the match we have announced a half day working on March 30, 2011. Since the entire country is going to be glued in front of TV screens to watch the match we anticipate no or very little support incidents today.

Our technical team would be online from their home on their notebooks and hence you won't see a difference or delay in our web based support, only the phone support would not be available in between 2.30 PM till 11 PM IST on March 30, 2011. We'll continue to monitor our helpdesk and support tickets would be answered as per standard time i.e. you'll be able to get responses from the helpdesk in routine and timely manner.

Lets cheer for our country and may India Win.

Happy Cricketing

Change in password policy for Email Hosting Service

TechnoDG.com — Sat, 26 Mar 2011 02:39:30

Dear Clients,

As part of our ongoing campaign against abuse and to ensure the security of your email services, we are planning to impose a stricter password policy for email accounts hosted on our servers. As a result of this change, the system will no longer allow passwords of the type that could be deemed vulnerable to sabotage attempts. Email account passwords must fulfill the following criteria henceforth –

The password must contain at least 8 characters (and can be up to 32 characters long).
The password cannot contain the email prefix in its exact form. For instance, if your email address were john@yourdomain.com, then your password cannot contain the word john or yourdomain.
The password must contain at least one alphabet (a-z in upper or lowercase), and at least one numeral (0-9).

An advisory to all email users whose passwords do not satisfy these criteria shall be mailed shortly, alerting to update their password on or before an assigned date. This email will be sent from Do_Not_Reply@mailhostbox.com and will include the new password criteria.

If the users do not change their password then the password will be reset and a new password will be sent to the alternate email address of the end user.

We will be displaying appropriate banners in the control panel and webmail of the end user as well.

If you have any questions about this process, please contact our support team and we'd be happy to answer your queries.

Happy Holi & Dol Yatra 2011 :: Holiday Notice

TechnoDG.com — Thu, 17 Mar 2011 08:08:47

Dear Clients,

Team TechnoDG wishes you a very Happy and Colourful Dol Yatra and Holi - The Festival of Colours. May the colours of the festival enrich all lives with joy, happiness, peace and prosperity.

Please note, on this above occasion our office shall remain fully closed on 19th March & 20th March 2011. Our online support, development and marketing activities shall be fully operational from 21st March 2011 (Monday) onwards only.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

+91-80166-42142 (Airtel)
+91-94342-07983 (BSNL)
+91-97333-69099 (Vodaphone)

Looking for your kind co-operation and again wishing a very colourful and safe festivities to you and your family.

HOLI HAI!!!

Happy Republic Day 26th January 2011 :: Holiday Notice

TechnoDG.com — Tue, 25 Jan 2011 08:42:43

Dear Clients,

Team TechnoDG wishes you a very happy Republic Day of India, 26th January 2011.

A national day of great importance, the day Indian constitution was brought in effect in the year 1950. Come lets remembers those who have held high the pride of our nation, safeguarded our independence, work day and night for its progress and bring prosperity. Together lets commemorate and salute their sacrifices and efforts that makes India one of the best nations in the world. May the Tricolour wave even higher in the coming days.

This is for your kind information, that our office shall remain CLOSED (on this occasion). All the development, support, updates/enquiries and other correspondences will be be taken care off from 27th January 2011 (Thrusday) onwards.

Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below -

1) +91-80166-42142 (AirTel)
2) +91-94340-81390 (BSNL)

Looking for your kind co-operation. Happy Republic Day.

CPanel Upgrade & Maintenance at Linux Server [Updated]

TechnoDG.com — Tue, 04 Jan 2011 04:05:27

Dear Clients,

We would like to inform you that the Linux Server is currently under going an important upgrade and some emergency maintenances. During this period the access to the CPanel interface and its functionalities will be restricted. The email and the website services are working normally as earlier.

We regret this short notice and the inconvenience faced but these measures are for the better performance and services that we always try to extend. Please visit this announcement for further updates and feel free to mail at info@technodg.com for any further clarifications and assistance.

Thank you for your kind co-operation and support.

Happy New Year 2011

TechnoDG.com — Fri, 31 Dec 2010 08:23:24

As an eventful year 2010 comes to its final moments, come lets welcome the year 2011 with deeply heart-felt joy, happiness and prosperity. Lets step into the next decade looking high and progressing with each other but also remembering this passing decade for its achievements, colours, ups and lows.

This year has been very special for us too as we completed 10 years of extending IT services to our clients worldwide. With new offers and services we have tried to provide you the best of the IT experiences that you expect and shall keep on doing so in this coming year also. Thank you for your trust, support and co-operation as always.

Wishing you and your family a very Happy New Year 2011 with Technology, you and us...

Merry Christmas 2010! :: Holiday Notice

TechnoDG.com — Fri, 24 Dec 2010 09:24:00

Dear Clients,

We, the team members of TechnoDG wish you and your family a very Happy Christmas and a Prosperous New Year 2011 ahead. As always this year too we were in a continuous process of providing the best solutions and services of the IT industry to enhance your experiences and interactions world over. We all are grateful to you and thank you for your kind support and co-operation that you have extended to us graciously. We assure you that we shall be always extending the best of our services and support to you. We shall be always looking forward to your valuable feedbacks and suggestions for our betterment.

Please note, on the occasion of Christmas our office shall remain fully closed on 25th December 2010. Our online support, development and marketing activities shall be fully operational from 26th December 2010 onwards only.

We will be available on the numbers given below for any emergencies -

+91-9832335885 (Reliance)
+91-8016642142 (Airtel)
+91-9434207983 (BSNL)
+91-97333-69099 (Vodaphone)

Merry Christmas!

Downtime Notice for Network Upgrades at Data Center of Unlimited Hosting Plan accounts

TechnoDG.com — Fri, 19 Nov 2010 08:14:07

Dear Clients,

This is to inform you that the hosting accounts of unlimited Windows hosting server will experience a downtime according to the below mentioned schedule, we have setup new routers at the data center to improve network utilization and to handle an increased amount of traffic. We want to move the existing traffic to these routers and for this we would need a downtime of approximately an hour. We expect the downtime experienced to be less than 45 minutes, however we have kept the additional buffer to ensure that the changes are thoroughly tested. Services will be available intermittently during the downtime.

During this downtime, you will not be able access or manage your emails and you will not be able to resolve or manage websites which are on our unlimited Plesk hosting servers. The downtime is scheduled as mentioned below -

Date : 7th December, 2010

Time : 1400GMT

We regret the interruption in services and any inconvenience caused because of it. Please get in touch with us should you require any further information.

Diwali / Kalipuja Holidays Announcement

TechnoDG.com — Tue, 02 Nov 2010 09:11:28

Dear Clients,

As the festivities and celebration continue throughout India, the festival of lights “Deepawali” or “Diwali” arrives in its own grandeur and jubilations. Where this comes as an occasion to worship Goddess Lakshmi, the harbinger of wealth and prosperity in the northern parts; it is celebrated as Kali Puja, worshipping the goddess of power in the east and marks the victory of good over evil in our greatest epic the Ramayana when Lord Ram returned to his kingdom Ayodhya after defeating Ravan the demon king of Lanka.

We at TechnoDG wish you and your families a very happy Diwali, Kalipuja and the upcoming Bhai Tika (Phonta). We heartily wish may these festivities bring joy, prosperity and success for us all and enrich our association even further.

On this occasion our office shall be partially functional from 5^th November 2010 to 7^th November 2010. Only emergency support services and updates will be processed during the said period. All development, designing and correspondences will be taken care off from 8^th November 2010 onwards. We'll try our best to ensure that you do not have to wait for critical issues but we request you to kindly bear with us for the delays during this period. Although you might see a little delay in responses we assume you'd not be facing any major problem during the festival period.

We will be available on the numbers given below for any emergencies -

+91-9832335885 (Reliance)
+91-8016642142 (Airtel)
+91-9434207983 (BSNL)
+91-9232474503 (Tata)
+91-97333-69099 (Vodaphone)

Happy Festivities!

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Wed, 13 Oct 2010 09:17:17

Dear Clients,

Team TechnoDG wishes you a very happy and prosperous festive season.

This is for your kind information, that our office will remain fully CLOSED for the Durga puja Holidays on 15th October 2010 (Mahastami - Friday) & 16th October 2010 (Mahanavami - Saturday). Also the Development section will not be functional throughout the 4 puja days (from 14th October 2010 to 17th October 2010). Hence no updates or new projects will be undertaken during this period.

All the development, support, updates/enquiries and other correspondences will be be taken care off from 18th October 2010 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-9832335885 (Reliance)
2) +91-8016642142 (Airtel)
3) +91-9434207983 (BSNL)
4) +91-9232474503 (Tata)
5) +91-97333-69099 (Vodaphone)

Looking for your active co-operation.

Wishing you and your family a Happy and Joyous Durgapuja!

Gandhi Jayanti - National Holiday :: Office Closure Notice for 2nd Oct 2010

TechnoDG.com — Fri, 01 Oct 2010 09:44:01

Dear Clients,

This is to inform you that on 2nd October 2010 - Gandhi Jayanti, being a National Holiday to embark the birth anniversary of the father of the nation - Mahatma Gandhi, our office shall remain closed.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

+91-9832335885 (Reliance)
+91-8016642142 (Airtel)
+91-9434207983 (BSNL)
+91-9232474503 (Tata)
+91-97333-69099 (Vodaphone)

Let us remember the greatness of the Mahatma and his efforts to make this nation, India - one of greatest nation of the world and spread the message of peace and harmony to all.

Office closure notice for maintenance on 26th September 2010

TechnoDG.com — Sat, 25 Sep 2010 06:41:17

Dear Clients,

This is to inform you that we shall be carrying on some urgent maintenance works at our office on 26th September 2010 due to which our office shall remain CLOSED and no development or marketing work will be undertaken.

We regret this short notice but for your convenience our email support shall be on at info@technodg.com. Kindly mail us or open a support ticket at http://helpdesk.technodg.com for any kind of support requests that you may have.

In addition to the above announcement we would also like to update you that in case of any Emergency Server Side issues you may also call us at the phone numbers listed below as per your convenience:

1. +91-9832335885 (Reliance)

2. +91-8016642142 (Airtel)

3. +91-9434207983 (BSNL)

4. +91-9232474503 (Tata)

5. +91-97333-69099 (Vodaphone)

Looking forward to you kind co-operation.

FREE Search Engine Marketing and Promotion worth Rs.1500/-

TechnoDG.com — Fri, 27 Aug 2010 06:31:58

Dear Clients,

It has been a decade of our services and today it gives us immense pleasure to announce the opening of 10th YEAR CELEBRATION offers for you.

Some special plans are in store for the coming days and to begin with a limited stock offer on Search Engine Marketing and Promotion is here for you.

Get your Google AdWords worth Rs.1500/- FREE and promote your website on Google searches and its worldwide network instantly.

Hurry!!!

The Offer will be served on First Come First Serve basis till stocks last. You only have to pay a nominal setup cost for the service and have your website’s ads running online.

So, why wait just send us the desired details of your website, targeted keywords and your ads catch lines.

For any further clarifications or assistance please feel free to mail us at sales@technodg.com or call us at +91-353-2537147.

Wishing you a Happy Raksha Bandhan celebrations

TechnoDG.com — Tue, 24 Aug 2010 04:46:49

Dear Sir/Madam,

Shubha Raksha Bandhan (Rakhi Purnima - Full moon)

Festivals are the celebrations of mankind. In India, we celebrate with many festivals. Holi, Eid-Ul-Fitr, Christmas, Diwali, Rakhshabandhan are some of them. Rakshabandhan or Rakhi is a celebration of affection, fraternity and sentiments among people.

In History

Every era in the Indian history is replete with instances describing the brother - sister bonding. In antiquity, the bonding between Lord Krishna and Draupadi was highly celebrated. Lord Krishna saved Draupadi from being disrobed in the court of Duryodhana, which he repaid as a token of love for his sister who had tied a strip of cloth from her sari to prevent blood from his wrist. In the medieval era, Rani Karnavati of Chittor sent a Rakhi to the Mughal monarch Humayun to save her kingdom from the invasion of a Gujarat king. Humayun kept his word and immediately came to her rescue.

In Modern Day

It was started as a community festival by none other then Rabindranath Tagore. He started this festival as a common festival of all Indians. Tagore as a great visionary had some uncommon views for Rakhi. According to him "Rakhi is not only a festival of the siblings but it's a celebration of mankind and of humanity". He promoted the concept of unity and harmony among all members of the society. He believed that it is the responsibility of all the members of the society to help and protect each other and encourage a harmonious social life. For him Rakshabandhan festival is the celebration of fellow feeling and concern. The modern history behind this festival dates back to the year 1905 when the British empire decided to divide Bengal, a state of British India on the basis of caste and religion. That time Rabindra Nath Tagore arranged a ceremony to celebrate Raksha Bandhan to strengthen the bond of love and togetherness between the Hindus and the Muslims of Bengal and together fight against the British empire. He used the platform of Raksha Bandhan to spread the feeling of brotherhood. It was his vision to spread the nationalist spirit among people from different ethnic groups.

Rabindranath Tagore in Shantiniketan started congregations like Rakhi Mahotsavas using a yellow thread ("Halud Sutar Rakhi" in Bengali). This invoked trust and feeling of peaceful coexistence. The tradition continues as people tie rakhis to the neighbors and close friends. It is a festival denoting National sentiments of harmony. The auspicious day of Raksha Bandhan can be used as a potent tool for social change, which could ultimately envelop everyone in a permanent bond of love and friendship.

Rakhi is a celebration of unity and peace. Lets celebrate this Rakhi with all our neighbours, friends, relatives and everyone around to spread the words of humanity. Lets celebrate Rakhi to protect, to care, to spread the message of human integration ("Manab Bandhan" - as defined by Rabindranath).

15th August 2010 - Independence Day :: Holiday Notice

TechnoDG.com — Fri, 13 Aug 2010 09:16:32

Dear Clients,

We at TechnoDG would like to convey our heartiest regards on this important day and would like to inform you that being a national holiday our office shall remain closed on 15th August 2010. All the development and support services shall be taken care-off from 16th August 2010 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Happy Independence Day !!!

Domains price hike in July 2010

TechnoDG.com — Fri, 11 Jun 2010 09:35:43

Dear Clients,

The registry has scheduled a price hike for the domains from July 2010.

This Promo is a great opportunity to provide you the opportunity to Renew the .COM/.NET Domains before the price hike in July. The Grand Renewal Rush, where you get .COM and .NET Renewals @ Rs.489.00, will end on the 30th of June, 2010 so renew your Domains within this period promo period!

Please Note:

This Promo is not offered through the Promo Engine. It is available as a direct price discount.
This Promo is applicable on ALL years of Renewal.
Registrations and Transfer-Ins will not attract this Promo Pricing.
There are no restrictions on the number of Domains that can be renewed during this period.
This Promo ends on the 30th of June, 2010

Please feel free to contact us for any further clarification or assistance.

Important Security Enhancement :: Windows FTP Server Port has been changed

TechnoDG.com — Tue, 11 May 2010 03:27:11

Dear Clients,

This is to inform you that the FTP service has been stopped on Port 21 at the Windows 2003 server. From Now

FTP will not work on port 21 (Default FTP port), works only with Port 990
FTP url (ftp://ftp.example.com) will not work on browser
You have to use Port 990 and Implicit SSL option (All client FTP software have this option) on client FTP software to do FTP on our Windows servers.

Iframe insertion on website’s webpages is a very serious and common problem affecting the websites these days. Everyday thousands of websites are infected with the virus content due to iframe and get blocked at the Google as "THIS SITE MAY HARM YOUR COMPUTER"

How do the hackers do this ?

When you visit an infected site the trojan is dropped on your system, the trojan in turns locates the ftp password for your website stored in your ftp software and establishes a connection with your website by remotely downloading the index file from your site and then uploading the infected content. As a result your site is infected with the virus and visitors starts getting Virus warnings while visiting your website.

Since this process is entirely automated by the crackers and they generally establish the connection on the default ftp port which is 21, hence we decided to change our FTP server port to 990 with implicit SSL option ON. We have enabled this option from Monday, May 10, 2010 on all the FTP servers of our Windows Cluster. With this change the hackers the attacks should reasonably cease down and your sites would remain clean. This process would require you to make some changes in the way you connect to our servers using your ftp client like CuteFTP, SmartFTP or FileZilla, Please make a note of changes on the steps :

FTP will not work on port 21 (Default FTP port), works only with port 990
FTP url (ftp://ftp.example.com) will not work on browser
You have to use Port 990 and Implicit SSL option (All client FTP software have this option) on client FTP software to do FTP on our server.

We hope you'd appreciate that this is done to enhance the security & ensure that your site remains clean, any inconvenience caused due to this is deeply regretted. Please feel free to contact us for any further assistance.

Happy Bengali New Year 1417 :: An Invitation

TechnoDG.com — Wed, 14 Apr 2010 10:43:55

Dear Clients,

We will open the book. Its pages are blank.

We are going to put words on them ourselves.

The book is called "Opportunity" and its first chapter is New Year's Day

Wishing you a very happy and prosperous Bengali New Year 1417.

We would like to invite you all for the Puja on this Auspicious occasion along with a small get together to be held at 4PM on 15th April 2010 in our office premises. Your presence will be highly solicited and will encourage us for our journey towards the New Year.

Thanking you.

Happy Dol Yatra & Holi :: Holiday Notice 28th February-1st March 2010

TechnoDG.com — Sat, 27 Feb 2010 08:40:25

Dear Clients,

Team TechnoDG wishes you a very Happy and Colourful Dol Yatra & Holi - The Festival of Colours.

Please note, on the occasion of Holi our office shall remain fully closed on 28th February & 1st March 2010. Our online support, development and marketing activities shall be fully operational from 2nd March 2010 (Tuesday) onwards only.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Looking for your kind co-operation and again wishing a very colourful and safe festivities to you and your family.

Office maintenance from 23rd - 25th January 2010

TechnoDG.com — Fri, 22 Jan 2010 16:50:49

Dear Clients,

This is to inform you that we shall be carrying on some urgent maintenance works at our office from 23rd - 25th January 2010 due to which our development, sales and accounts departments will not be functional for the said period.

We regret this short notice but for your convenience our email support shall be on at info@technodg.com. Kindly mail us or open a support ticket at http://helpdesk.technodg.com for any kind of support requests that you may have.

In case of any Emergency Server Side issues you may also call us at the phone numbers listed below as per your convenience:

+91-353-2537147 (Landline)
+91-9832335885 (Reliance)
+91-9232474503 (BSNL)
+91-9232474503 (Tata)
+91-9434081390 (BSNL)

Looking forward to you kind co-operation.

Vulnerabilities with open source blogs or content management systems like Wordpress, Joomla etc.

TechnoDG.com — Wed, 06 Jan 2010 08:18:15

Dear Clients,

This announcement is for the webmasters and administrators of websites that use Wordpress, Joomla or other open source blogs or content management systems. Recently it has come to our notice that many such sites have been victims of unauthorized access and hacking, leading to defacement or destruction of necessary data, files and contents of the website sometimes extending beyond recovery.

Wordpress has been reported to having multiple SQL Injection vulnerability. A search in www.google.com will show such reported instances. You can check the following URLs for some details and references

The vulnerabilities are different for every version and needs a careful observation to trace. You need to be aware of these at all times. Similar instances have been reported for Joomla also.

We request you the administrators to be vigilant and track all the activities in your website and take action for suspicious activities and users. To start you can follow a few points given below:

Stay updated with latest fixes from the provider
Check their reported bugs and fixes announcements regularly
Have a strong password and change it often
Check the website access logs for any suspicious entries
Check for URLs with encoded strings that are not present or desired
Check the Users database for unapproved users or users without necessary validating data like email, name etc. Delete such users immediately.
Administrate all the entries by users
Enforce new users to validate emails prior to approval and login
Restrict admin users to minimum Do not access from non-trusted or public computers or insecure networks
Check your computers for Trojan or Malware infections regularly

We hope that this information will prove useful and you will be able to secure the website in a better way. Please feel free to contact us for any further assistance or clarification.

Resolve ISP DNS issues with Public DNS service

TechnoDG.com — Tue, 05 Jan 2010 07:47:57

Dear Clients,

We would like to share some information about some public Domain Name Server (DNS) services to enhance your internet experience and resolve some regularly surfacing private DNS issues. Many times our clients have faced problems where their sites do not open from any particular internet connection which mostly occurs due to issues with their ISP's DNS service, hence, today we would like you to look into it deeply and provide some solutions for the same. Please find below the details which we hope will be quite helpful for you.

What is a DNS server?
The DNS protocol is an important part of the web's infrastructure, serving as the Internet's phone book: every time you visit a website, your computer performs a DNS lookup. The purpose of a DNS server is to enable people and applications to lookup records in DNS tables and fetch the requested URL accordingly. Complex pages often require multiple DNS lookups before they start loading, so your computer may be performing hundreds of lookups a day.

Most DNS servers are now private, meaning that they are configured to only provide service to the people and organizations who own and maintain them like the Internet Service Providers and their customers. The faster any requested URL is resolved by the DNS service the better is the access to the World-wide web.

Public DNS services
A few domain name servers on the Internet provide DNS resolutions for anyone who requests it from them. These are known as "Public DNS Servers". Many times the private DNS servers may not perform to the best of its expected capibility or may get misconfigured and may not resolve the requested URLs properly. In such cases these public DNS servers may come handy and prove very useful. These are mostly set of 2 IP addresses that can be used as alternative DNS IPs of your current providers.

List of Public DNS IPs

Google Public DNS - 8.8.8.8 and 8.8.4.4
DNSadvantage.com - 156.154.70.1 and 156.154.71.1
OpenDNS.com - 208.67.222.222 and 208.67.220.220

How to configure?
Configuring any DNS is not a tough exercise. A general step by step guide is given below for Windows users:

Go the Control Panel.
Click Network and Internet, then Network and Sharing Center, then Manage network connections.
Select the connection for which you want to configure Public DNS. For example:
- To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
- To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, click Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
Click OK.
Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
Replace those addresses with the IP addresses of the Public DNS servers as given above.
Restart the connection you selected in step 3.

For any further information or guidelines for other OS users you may visit :

We hope that the above information will provide you a better internet surfing experience. Please feel free to contact us for any further clarification or assistance.

Merry Christmas & Happy New Year 2010 :: Holiday Notice

TechnoDG.com — Thu, 24 Dec 2009 16:47:04

Dear Clients,

All the members of team TechnoDG wish you and your family a very Happy Christmas and a Prosperous New Year 2010. As always this year too we were in a continuous process of providing the best solutions and services of the IT industry to enhance your experiences and interactions world over. We all are grateful to you and thank you for your kind support and co-operation that you have extended. We assure you that we shall be always extending the best of our services and support to you. We shall be always looking forward to your valuable feedbacks and suggestions for our betterment.

Please note, on the occasion of Christmas our office shall remain fully closed on 25th December 2009. Our online support, development and marketing activities shall be fully operational from 26th December 2009 onwards only.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Merry Christmas & Happy New Year 2010.

Mail Server Emergency Maintenence for Windows

TechnoDG.com — Mon, 14 Dec 2009 12:42:09

Dear Clients,

This is to inform you that the Mail server for the hosting accounts at the Windows server will be unavailable for an EMERGENCY MAINTENANCE at the data center's IP networks. Given below are the details of the event.

Date: Tuesday, December 15, 2009 (Tuesday)
Start time (IST): 03:30 PM
End time (IST): 04:30 PM
Services affected: Public Network (Mail Server will not Available in this period)
Duration: 1 hour

The issue that will be attended during this period:

Our data center Engineers have identified a hardware issue in an aggregate switch which provides connectivity for our server. To prevent an unplanned outage resulting in significant downtime, the Engineers will be replacing the upstream front end aggregate switch during a scheduled maintenance window. During this maintenance, customer servers will not be reachable on the public network. While the maintenance window is set for 1 hour, we expect no longer than 15-20 minutes of downtime.

We regret this short notice but if you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a new ticket at http://helpdesk.technodg.com referencing this announcement or mail us at info@technodg.com.

Linux Server Security - PHP compiled in SuPHP mode

TechnoDG.com — Thu, 10 Dec 2009 00:47:15

Dear Clients,

This is to inform you that due to Server-wide security concern of the Linux server we have compiled PHP in SuPHP mode which is more secure mode compare to another two mode (ie. DSO, CGI), previously PHP was running with DSO mode.

PROS for SuPHP

Security -
With SuPHP enabled, all scripts are run as the user. If you have a website with vulnerable scripts being manipulated by unathorized/undesired users then such scripts will run as the user and will be easier to trace.
Performance -
Ability to easily tell what users' web applications are using up system resources as every application will be run as its user/owner.

CONS for SuPHP

On a server with a lot of sites, it's inevitable that you encounter a few problems where website scripts haven't been changed to the appropriate permissions and thus will not run. Contents of the users web directory must be recursively Chowned to user:user. PHP scripts needs to be CHMOD 644 or less. CGI scripts need to be CHMOD 755 or less. Directories need to be CHMOD 755 or less.
‘php_value’ or ‘php_flag’ statement delineated in .htaccess file will not work so please comment out those line which started from ‘php_value’ or ‘php_flag’

We regret any inconvenience faced and look forward to your kind co-operation as always as these steps were taken to promise you a secured hosting service.

Please feel free to mail us at info@technodg.com for any further assistance or clarifications.

Emergency Data Center Maintenance on 30-Nov-2009

TechnoDG.com — Thu, 26 Nov 2009 00:59:54

Dear Clients,

The following notification is to inform you of an EMERGENCY MAINTENANCE event on our DC IP Network. Due to the severity, the time frame between this notice and the maintenance window has been shortened. Please find the details below:

Date: Monday, November 30, 2009
Duration: 2 hour 30 Min
Start Time: 12:30 PST (2:00 PM - IST)
End Time: 01:30 PST (4:30 PM - IST)
Server affected:
mssql.dnsracks.com (MSSQL 2000 and MSSQL 2005)
whale.dnsracks.com (SmarterMail)
owl.dnsracks.com

Summary:

Our DC identified a service impacting bug in the current IOS version running on router. The vendor (CISCO) recommended that an upgrade has been provided as a resolution and needs to be implemented immediately.

Original Issue Reference:

With the introduction of 4-byte ASNs (Autonomous System Numbers), a newly devised method of injecting a specifically crafted prefix into the global route table allows for the BGP process to be reset on older IOS code.

For further details on the issue please refer: http://www.cisco.com/warp/public/707/cisco-sa-20090729-bgp.shtml

Customer Impact:

During this maintenance, you will notice a complete loss of connectivity to the servers on the network (No Service - Web, Mail, Database, DNS etc). While the upgrade duration is scheduled for 2 hour 30 Min, we only expect between 1 -2 Hour of downtime as the routers reload and fully converge.

If you have any problems with your connection to your services after this maintenance window, or if you have any questions regarding the maintenance at any point, please call us at 91-353-2537147 or mail us or open a ticket at http://helpdesk.technodg.com.

We appreciate your patience and co-operation during this maintenance and welcome any feedback you may have.

Scheduled maintenance - Virus Free Email hosting service (Nov 1, 2009)

TechnoDG.com — Thu, 29 Oct 2009 01:15:44

Dear Clients,

This is to inform you that one of our Virus free email hosting servers is scheduled for a downtime this weekend. During this downtime, we would be upgrading the server hardware for better performance.

We would like to assure you there will be no loss of emails; all new incoming mails will be queued up for delivery and will be available in the Inbox as soon as the server is up and operational.

Maintenance Window:

Date: Sunday, Nov 1, 2009.
Time: 0900 Hrs IST | 0330 GMT
Duration: 2 Hrs.

Packages served on the below mentioned IP addresses shall be affected:

70.87.29.2
70.87.29.132
70.87.29.134
70.87.29.14

Impact:

Manage email hosting console will be inaccessible.
Modification actions on affected orders will fail.
Webmail & send / receive through mail clients will be unavailable.

We regret the interruption in services. For any addition information, feel free to contact our support desk.

Protect yourself against Malware and Phishing attacks, a few suggestions

TechnoDG.com — Sun, 18 Oct 2009 08:11:58

Dear Clients,

It has been a rising issue of concern to see the increase in Malware, Phishing attacks and Fraud scams over internet. Here we would like to share a bit of information on the same and suggest ways to have a safe surfing experience.

What is Phishing?

The explosive growth of Internet commerce has attracted the attention of everyone, including a new breed of online criminals who attempt to steal your passwords, your credit card numbers, and other personal information by impersonating authority figures from a bank or other institution with whom you have a financial relationship. The best defense against this growing threat is to be aware of the problem, and to be alert when conducting your online business.

Fraud of this kind is sometimes called Phishing or Web Forgery, and in analogy to fishing, your private information is the catch. There is more than one kind of bait, but the most common type is e-mail, apparently from your bank, coupled to a Web site resembling your bank's, so precisely copied that you may not discern the difference. You will be encouraged to log in and "verify" your customer information: in other words, to reveal your password, credit card number, or other private data.

What is a Malware?

The expression “Malware” is a general term used by computer professionals to refer to a variety of hostile or intrusive software or program code. Malware includes computer Viruses, Worms, Trojans (or Trojan horses), most Rootkits, Spyware, dishonest Adware, and other malicious scripts and unwanted software.

For the same reason that you have anti-virus software installed, you may want protection from Web sites that distribute viruses or other malicious software, collectively known as malware. The concept of malware encompasses not just viruses, but also scripts that exploit security problems in the browser or in browser plug-ins, scripts that may run automatically when you load a Web page.

Solutions for all

1) Use latest updated browsers

Because incursions of these types are so widespread, many people and companies thought it as a good idea to incorporate some degree of fraud protection in the browsers as mostly the internet access happens through browsers only. Hence, the strategy pursued by many latest browsers is to consult a database, to find out whether your surfing trajectory has been redirected or the site has been involved in or reported for malware attacks or suspicious scripts. Although it is not possible to completely eliminate the risk of encountering a phishing Web site, the risk may be minimized. The following are a few such browsers which have an updated database of such sites and provide proper protections and warnings to restrict users while surfing:

Google Chrome 3
Mozilla Firefox 3
Opera 9.5
Safari 4
Internet Explorer 8.

A special mention is required about the Internet Explorer 6 or lesser browsers. These do not have such protections and hence the users are more vulnerable to such attacks.

You can find the details of such protection in the documentations of your browser. We suggest that you please check once and confirm that your browser is updated properly with such protection.

2) Have proper Firewall, anti virus and security suite installed

Along with the browser protection you are certainly required to have an internet security suite with firewall and a proper updated anti-virus program with the ability to detect such attacks and take necessary actions.

For website designers, developers and managers

For the people who are involved in designing, developing and uploading websites or managing dynamic websites, we suggest exercising extra caution.

Never store your passwords in unsafe manner
Use proper connection or secured connections to access the hosting servers
Secure your local network and ISP connection properly with firewalls
While developing any scripting pages test the code for security vulnerabilities, restricts open upload scripts, use proper server-side and client side validations etc.
Use proper authentication and confirmation for members or forum based sites
Use SMTP authenticated mailing scripts for script based mails
Keep your server account under check and report any anomaly
Have strong passwords with special characters, numbers, upper case letters etc.
Change passwords regularly
Keep yourself updated with the latest developments over the internet and make others aware.

Please feel free to contact us at info@technodg.com for any further clarification or assistance.

New Linux Server Downtime Announcement [Updated]

TechnoDG.com — Tue, 06 Oct 2009 09:24:36

New Linux Server Kernel Upgradation

Date: Tuesday, October 6, 2009
Start time (IST): 12:00 PM
End time (IST): 01:00 PM
Services affected: All Service (Web, Mail, Database etc.)
Duration: 1 hours

Some services are not responding properly on new Linux server and to resolve this issue when have to upgrade the kernel. At the time of maintenance all the services (Web, Mail, Database etc.) will be down on this server.

The maintenance window is set for 1 hours; however, we expect the maintenance to last no longer than 45 Mins.

We regret the short notice and apologize for any inconvenience this may cause to you.

Migration of Linux Bison Server

TechnoDG.com — Mon, 05 Oct 2009 09:18:41

Dear Clients,

It is a pleasure to inform you that the Linux Bison Server Migration has been completed.

We have completed the necessary procedures to update all the DNS records for all the websites using our name servers but if you are using your own custom name servers please note that you have to make following changes before Oct 08, 2009

You'll have to renumber the IP address of your child name servers associated with the domain you are running as custom name servers. For eg. lets assume the nameservers you are running with us is ns1/ns2.yourdomain.com with the IP address as 208.43.161.64 and 72.44.82.188 respectively.

Now you have to go to the Childnameserver/ Hostname Setting of your domain and replace the IP with the following IP

ns1.yourdomain.com
208.43.161.64 (OLD IP)

ns2.yourdomain.com
72.44.82.188 (OLD IP)

Replace it with the following set of new IP's

ns1.yourdomain.com
68.169.45.199 (NEW IP)

ns2.yourdomain.com
72.44.82.188 (Same as previous)

Also please modify the A records for the above nameservers in the DNS Zone of yourdomain.com

If you are using third party nameservice then you have to do the following modifications:

domain.com A 96.30.19.40

www.domain.com A 96.30.19.40

ftp.domain.com A 96.30.19.40

mail.domain.com A 96.30.19.40

Thats it, beyond this you don't have to do anything.

Now when the DNS propagates all your websites would be pointed to the new server.

P.S.: It is imperative that you do the changes by today to avoid any downtime to your websites.

If you have any questions related to the migration, please open a support ticket with us or send a mail to info@technodg.com and we'll be happy to assist you.

Gandhi Jayanti - National Holiday :: Office Closure Notice for 2nd Oct 2009

TechnoDG.com — Thu, 01 Oct 2009 06:59:28

Dear Clients,

This is to inform you that on 2nd October 2009 - Gandhi Jayanti, being a National Holiday to embark the birth anniversary of the father of the nation - Mahatma Gandhi, our office shall remain closed.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Let us remember the greatness of the Mahatma and his efforts to make this nation, India - one of greatest nation of the world and spread the message of peace and harmony to all.

Network maintenance on Bison Server on 1st Oct 2009

TechnoDG.com — Tue, 29 Sep 2009 08:44:46

Dear Clients,

This is to inform you that our data center team will be working on the network maintenance of the Linux servers on 1st Oct 2009. Please find the details below.

Summary of Maintenance:
The purpose of this work is to update and streamline the routing policies at our Chicago, IL data center. This is to ensure maximum performance and connectivity to all clients.

Affected Server: bison.dnsracks.com (96.30.19.40)

Date: Oct 1, 2009 (Thursday)

Time: 2:30 PM to 3:30 PM IST (2AM - 3AM CST)

Service Impact:
During this maintenance window, there may be one or more brief interruptions while network traffic is rerouted across our providers and other network equipment. Any interruptions will be addressed immediately by the on site network engineers.

Please feel free to contact us for any further clarifications or assistance.

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Wed, 23 Sep 2009 16:48:08

Team TechnoDG wishes you a very happy and prosperous festive season.

This is for your kind information, that our office will remain fully CLOSED for the Durga puja Holidays on 26th September 2009 (Mahastami - Saturday) & 27th September 2009 (Mahanavami - Sunday). Also the Development section will not be functional throughout the 4 puja days (from 25th Sep 2009 to 28th Sep 2009). Hence no updates or new projects will be undertaken during this period.

All the development, support, updates/enquiries and other correspondences will be be taken care off from 29th September 2009 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Looking for your active co-operation.

Wishing you and your family a Happy and Joyous Durgapuja!

Office closure notice for maintenance on 29th August 2009 [Updated]

TechnoDG.com — Fri, 28 Aug 2009 02:29:24

Dear Clients,

This is to inform you that we shall be carrying on some urgent maintenance works at our office on 29th August 2009 due to which our office shall remain CLOSED and no development or marketing work will be undertaken.

We regret this short notice but for your convenience our email support shall be on at info@technodg.com. Kindly mail us or open a support ticket at http://helpdesk.technodg.com for any kind of support requests that you may have.

Looking forward to you kind co-operation.

15th August 2009 - Independence Day :: Holiday Notice

TechnoDG.com — Fri, 14 Aug 2009 16:49:11

Dear Clients,

The 15th day of August has come when we rejuvenate and celebrate one of the most important feelings in our lives called Freedom or Independence. Yes, India, our motherland celebrates 62 years of freedom, which was earned by millions of selfless sacrifices. In the era of current global slowdowns and worries come lets spare some time to remember and commemorate those great souls whose efforts have blessed us with a free nation and an identity as an Indian. Come lets take new initiatives and steps to make our nation one of the greatest in the world and spread the message of peace, prosperity and unity.

We at TechnoDG would like to convey our heartiest regards on this important day and would like to inform you that being a national holiday our office shall remain closed on 15th August 2009. All the development and support services shall be taken care-off from 16th August 2009 onwards.

Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below -

1) +91-98323-35885 (Tanmoy)
2) +91-94340-50822 (Dibyendu)
3) +91-94340-81390 (Debangshu)
4) +91-92324-74503 (Mayukh)

Happy Independence Day !!!

Register your Credit cards with Verified by Visa or Mastercard Securecode

TechnoDG.com — Wed, 29 Jul 2009 02:57:36

Dear Clients,

This announcement contains important information regarding certain changes in the Credit Card Payment process. We strongly recommend you kindly go through the details below and comply as necessary.

To make online transactions safer, the Reserve Bank of India has made it mandatory for all online transactions to have an extra level of authentication, effective from 1st August 2009.

This 'extra' level of security is a password that you will have to enter after submitting your Credit Card details when making online payments. You will need this password while transacting with our premium services websites as well as any other website in India.

This new security level is called VBV - Verified by Visa or MSC - MasterCard SecureCode.

How to Register?

To register your Credit card please visit the respective bank's website that has issued the card. If you are a Visa user, you can visit the bank website's verification section here. For MasterCard users, the page looks like this.

Please note that Last Date of Registration is 31st July 2009.

Please contact your bank for details about the same and feel free to contact us for any clarifications that you may require about the future transactions on our websites.

Gumblar Attack - information and initiatives [Updated]

TechnoDG.com — Tue, 09 Jun 2009 08:39:01

Dear Clients, We have been reported of several websites hosted on our Linux Servers showing virus alerts. Our investigations have revealed that these alerts are due to an injection attack on packages hosted on our servers. The FTP logs of the infected packages indicate that the machines of the clients/resellers who own those domains are compromised and have been used to upload malicious content to their respective hosting packages. What is a Gumblar Attack? Gumblar appears to be a combination of exploit scripts and malware. The scripts are embedded in .html, .js and .php files using obfuscated Javascript. They load malware content from third party sites without the user's knowledge. It also steals FTP credentials from the victim's computer, which allows it to spread and infect additional sites. Therefore, when someone visits an infected site they get infected and if they have FTP credentials for a website on their machine then those sites will get infected too. This explains the exponential growth of the exploit in such a short space of time. What makes it different from previous malware exploits? There are a number of aspects to this exploit that both make it difficult to remove and help it spread. Firstly, it is infecting users who are browsing legitimate websites, if these users are webmasters then it is infecting their websites by using their FTP credentials to inject the script onto their site. The obfuscated malicious code is dynamically generated. This makes it difficult to detect and difficult to automatically remove. Not only does the script vary from site to site but it can also vary from page to page on the one site. For more information visit: 1) http://tinyurl.com/m23ncu 2) http://news.cnet.com/8301-1009_3-10244529-83.html What have we done? As a precautionary measure, we have temporarily blocked FTP services on our Linux Hosting Servers. This will prevent infection of any other hosting packages. We are in the process of removing malicious content from every package that was infected as a result of this. However if we re-establish FTP connections the infected client machines will re-infect their respective hosting packages. What we are doing? We will be shifting to a secure FTP connection and resetting everyone's FTP passwords across all Linux Hosting packages. You can later on modify these passwords from your website management panel. You should ideally informed and be aware while surfing the internet and visiting websites about this worm and scan your machines thoroughly to ensure that no more infections may occur. For any further queries and clarification please feel free to mail us at info@technodg.com.

Happy Dol Yatra & Holi :: Holiday Notice 11-12th March 2009

TechnoDG.com — Tue, 10 Mar 2009 10:21:27

Dear Clients, Team TechnoDG wishes you a very Happy and Colourful Dol Yatra & Holi - The Festival of Colours on 11th & 12th March, 2009. This is for your kind information that on this festive occassion all the development, support, updates/enquiries and other correspondences will be taken care off from 13th March, 2009, (Friday) onwards. Only for emergency server side (Data center) issues if arises during this period of 11th and 12th March, 2009, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) 5) +91-94342-07983 (Amlan) Looking for your kind co-operation and again wishing a very colourful and safe festivities to you and your family.

Solutions to the Iframe Virus issues appearing in website pages and search results

TechnoDG.com — Thu, 05 Mar 2009 06:54:38

Dear Clients, Recently we had been reported of some occurrences of instances where a few sites were detected trying to install some Malicious scripts (Virus) or Trojan on the visitors computers. It is requested that any such observation where any suspicious activity is taking place may immediately be brought to our notice, so that we can take appropriate actions to avoid any unpleasant experiences later. Please find the following details for your references and awareness about this issue. # The reason why this virus comes is only because of the either of the following:

You have a weak or vulnerable code on your website which is exploited by a hacker.
Your FTP password is weak and generally a dictionary word which is cracked by brute force attempts.

# How Iframe Virus Works? The hackers behind this have not actually �hacked� into servers, but are using the Webs OWN programming errors to inject this code into search results pages created by the websites own internal search engines! The hacker searches for popular keywords (like �furniture� on the Wal-Mart website) using its internal search engine. But instead of running a normal search, the hacker adds on an HTML command to the end of his search string. This command then opens up an invisible �iframe� window in the victims browser which then redirects to a malicious website, which then (if successful) installs fake antispyware or a version of the �Zlob Trojan Horse� - a malware on the victims computer. These hackers actually have great Google rankings too! and in order to boost their Google rankings, websites often save a copy of these search results and submit them to Google. When a victim searches Google for the keyword, these cached search results then pop up, with the malicious code now inside them. # How the hack is done?

Client side PC gets infected with the virus from the search results.
Virus gets FTP username/password from the FTP clients.
Using the username/password, the virus then downloads the index files, adds the iframe code in it and re-uploads it to the web server.
The iframe code points to the same virus. So, anyone accessing this website gets infected with the same virus, and it spreads again!!!!

# Solutions

Ensure that your code is free from such kind of vulnerabilities.
Change all the FTP passwords regularly and keep them safe and use a combination of alphabets + numbers + special characters.
Before updating the new password in their FTP clients, perform a full system Virus scan with a reliable virus scanner updated with the latest virus definition files.
Also try not to save (remember) the FTP username/password on FTP clients or public computers.
Check the website files for any unrecognizable or encrypted codes that are not known to you or is not a part of the website�s function. If found then please follow the above mentioned steps and update the web pages with the proper codes.

Please feel free to contact us for any further assistance or clarification that you may require on this issue.

Unusual excessive load on Linux Server

TechnoDG.com — Wed, 21 Jan 2009 01:57:48

Dear Clients, It has come to our notice that for the past 4-5 days the Linux Server is experiencing excessive processing load during a particular time of the day mostly between 2 pm to 4.30 pm IST which is hampering the performance of the server, rendering it non-responsive and slow. The sites and mails are appearing to be responding very slowly and become unavailable for some time. Our technical team is looking into the matter and trying to find out the actual cause of this behavior which may include any particular client website or scripts run on the server. We shall be taking firm steps to resolve this issue as soon as the cause is detected to keep the performance of the server as earlier. We shall keep you posted with the latest updates on this issue. Please feel free to contact us for any further clarification or assistance. Looking forward to your kind co-operation and support as always.

Merry Christmas & Happy New Year 2009 :: Holiday Notice

TechnoDG.com — Wed, 24 Dec 2008 17:13:17

Dear Clients, All the members of team TechnoDG wish you and your family a very Happy Christmas and a Prosperous New Year 2009. In the year 2008 we all experienced some important changes and events that will surely help us shape our coming year in a better way. We were in a continuous process to provide the best services of the IT industry and in the way enhance your experiences and interactions world over. We all thank you for your kind support and co-operation and assure you that we shall be always extending the best of the IT services and support to you. We shall be always looking forward to your valuable feedbacks and suggestions for our betterment. Please note, on the occasion of Christmas our office shall remain fully closed on 25th December 2008. Our online support, development and marketing activities shall be fully operational from 26th December 2008 onwards only. Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Merry Christmas & Happy New Year 2009.

Mail delivery problem [Updated]

TechnoDG.com — Tue, 09 Dec 2008 03:49:59

Dear Clients, One of the website hosted in the Linux Server was found guilty of spamming. The website has been blocked at the very moment and it has been suspended. The hosted account has created a lot of problems to our server reputation. We are still trying to clear up the blockage created by the website. Due to the spam attack few outgoing mails are unable to reach the recipients for some time. It is difficult to provide an exact time at this moment on when the ORBL's will lift the blockage, as we have absolutely no control over this. We are constantly following up and hope that by today evening we shall be able to get it resolved. You will surely get our next announcement, if there is any update available on this issue. Henceforth we do request you not to use your space, email or scripts for spamming, otherwise your website may get blacklisted and it may lead to permanent suspension of the website. Please take care of your dynamic pages and check them thoroughly for any kind of vulnerabilities which can be manipulated by unwanted users.

Happy Diwali & Kalipuja :: Holiday Notice 28-30th 2008

TechnoDG.com — Mon, 27 Oct 2008 16:57:12

Dear Sir/Madam, TechnoDG would like to extend a very Happy Diwali & Kalipuja to entire TechnoDG Community! Of all the festivals celebrated in India, Diwali is by far the most glamorous and important. Enthusiastically enjoyed by people of every religion, its magical and radiant touch creates an atmosphere of joy and festivity. It is a festival of lights symbolizing the victory of righteousness and the lifting of spiritual darkness. It celebrates the victory of good over evil - and the glory of light. This festival commemorates Lord Rama's return to his kingdom Ayodhya after completing his 14-year exile. Diwali is a festival of joy and we at TehnoDG wish that you reach for your goals, be they personal or business, may you blessed with good health, happiness & peace throughout the year and coming time. Our Development section will not be functional throughout the 3 Diwali/Kalipuja days (from 28th Oct 2008 to 30th Oct 2008). Hence no updates or new projects will be undertaken during this period. All the development, support, updates/enquiries and other correspondences will be be taken care off from 31st October 2008 onwards. Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your active co-operation. Once again wishing a very happy, prosperous Diwali and Kalipuja to you and your family. Warm Regards, Team TechnoDG

Windows 2003 Server Upgrade and Migration :: Downtime Notice

TechnoDG.com — Mon, 06 Oct 2008 08:16:37

Dear Clients, In order to provide you with better performance & more stable network we would be upgrading our servers Owl & Shiva to a QUAD CORE Processor with 4 GB Ram, The migration details for the server are given below : Servers Impacted : Windows 2003 Server Migration Description : During this time we will be migrating the data & sites to a new & powerful server with the following configuration : Intel Xeon Clovertown 2.0 Ghz Quad Core Processors 4 Gb Initial Install Ram 2 X 250 Gb HDD 100 MBPS Port Migration Date : Thursday 09 Oct. 2008 Migration Time : The Migration would start at Morning 11:30 GMT 5.30 + (IST) time and would be completed by evening 4.30 PM. Maintenance Impact : As a result of this move, you should expect the sites to be down during a significant portion of the above noted maintenance windows. Actual amounts of downtime will vary from site to site due to the large number of sites we would be migrating. Server IP Details : Services on the new server would be running on the following IP address pool : Websites would run on : 74.86.226.224 Helm would be running on : 74.86.117.118 FTP would be running on : 74.86.226.224 MySQL4 and 5 : 74.86.117.118 MySQL4 : 3306 MySQL5 : 3307 Communications Plan : Our helpdesk will be fully functional and staffed during the migrations. We will also be posting periodic updates in the announcements section to keep you fully informed of the status of all migrations. Please do not use our emergency contact numbers during the migration, as this will just slow our work. We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving servers.

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Fri, 03 Oct 2008 13:35:47

Dear Sir/Madam, Team TechnoDG wishes you a very happy and prosperous festive season. This is for your kind information, that our office will remain fully CLOSED for the Puja Holidays on 7th October 2008 (Mahastami - Tuesday) & 8th October 2008 (Mahanavami - Wednesday). Also the Development section will not be functional throughout the 4 puja days (from 6th Oct 2008 to 9th Oct 2008). Hence no updates or new projects will be undertaken during this period. All the development, support, updates/enquiries and other correspondences will be be taken care off from 10th October 2008 onwards. Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-94340-55400 (Mayukh) Looking for your active co-operation. Wishing you and your family a Happy and Joyous Durgapuja!

Gandhi Jayanti - National Holiday :: Office Closure Notice for 2nd Oct 2008

TechnoDG.com — Wed, 01 Oct 2008 16:53:28

Dear Clients, This is to inform you that on 2nd October 2008 - Gandhi Jayanti, being a National Holiday to embark the birth anniversary of the father of the nation - Mahatma Gandhi, our office shall remain closed. Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Let us remember the greatness of the Mahatma and his efforts to make this nation, India - one of greatest nation of the world and spread the message of peace and harmony to all.

Announcing an important Domain Price Update & Clarifications

TechnoDG.com — Tue, 30 Sep 2008 05:08:31

Dear Sir/Madam, This mail contains a few updates & clarifications on: New Pricing Structure New Pricing Structure: With the Registry price hike and the industry changing as a whole, TechnoDG's entire Slab based Pricing Structure will be revamped from the 30th of September. Instead of 6 slabs, we will now be moving to 4 slabs with Slab 3 being the Best Slab. The Total Receipts for each of the corresponding Slabs remain the same. Please refer to the table below for the new pricing structure: Slabs Total Receipts gTLD Pricing* Slabs Total Receipts .com Pricing Base Slab INR 10000 INR 489.00 Slab 1 INR 25000 INR 465.00 Slab 2 INR 75000 INR 435.00 Slab 3 INR 150000 INR 415.00 *Pricing applicable to .com Domain for one year The new pricing structure will only be beneficial for you as you now only need Total Receipts worth $2999 to get the Best Slab Pricing for ALL domain extensions. We will give you more updates on the same soon. Please feel free to get in touch with us for absolutely any questions or feedback that you may have.

Office closure notice for maintenance on 20th September 2008

TechnoDG.com — Fri, 19 Sep 2008 13:23:08

Dear Clients, We shall be carrying on some urgent maintenance works at our office on 20th September 2008 due to which our office shall remain CLOSED and no development or marketing work will be undertaken. We regret this short notice but for your convenience our email support shall be on at info@technodg.com. Kindly mail us or open a support ticket at http://helpdesk.technodg.com for any kind of support requests that you may have. Looking forward to you kind co-operation.

Maintenence of Domain and Premium Hosting Services [Downtime Schedule]

TechnoDG.com — Fri, 05 Sep 2008 08:20:17

Dear Clients, Please be advised that our domain management system and premium hosting services will be undergoing a downtime as per the schedule mentioned below. During this downtime we will be upgrading some of our hardware and performing routine maintenance tasks. Downtime Window Date: Sunday, September 07, 2008 Start Time: GMT/UTC 04:30 | EST 00:30 Estimated duration: 3 hours Affected Systems: SuperSite, ParnerSite & Control Panels During this downtime, you will not be able to login to your Control Panel or make any modifications to your Domain names and any other Products and Services associated. However, this downtime shall have no impact on the working of any of the Products and Services purchased. We sincerely regret any inconvenience caused by this outage. Please feel free to get in touch with our Support Team, should you have any doubts or questions pertaining to this downtime.

15th August 2008 - Independence Day :: Holiday Notice

TechnoDG.com — Wed, 13 Aug 2008 11:04:18

Dear Clients, On August 15, 2008 India celebrates 61 years of independence from British rule. The freedom which was earned by the selfless efforts and supreme sacrifices of millions of Indians enthralls stories of determination, unity, harmony, honour and patriotism. Come let us spare some moments and think what our freedom fighters had dreamt about a nation called India. Lets remember them for their contributions which enabled us to have an identity of an Indian and live free in a free nation. A national day of great importance which defines our sole existence must be more than a day to celebrate but to commemorate our national heros and to rejuvenate our love and responsibility for our motherland. Lets pledge to make our nation the greatest of all and spread the message of peace, prosperity and harmony throughout the world. We at TechnoDG would like to convey our heartiest regards on this important day and would like to inform you that being a national holiday our office shall remain closed on 15th August 2008. All the development and support services shall be taken care-off from 16th August 2008 onwards.

SmarterMail Server Migration

TechnoDG.com — Mon, 04 Aug 2008 09:06:11

Dear Clients, Important Note: These settings will be applicable after 12:00 noon on Wednesday so please do not change IP till then. We are Migrating our SmarterMail Server to New SmarterMail Server on this Wednesday dated: 05/08/2008 at 11:30 AM (+5:30 IST). The new server comes with the following specs : Quad Core Intel Harpertown Processers with 1 X 12 Mb Cache 4 Gb Ram 2 X 500 GB HDD Daily/Weekly Backups on Second Drive Daily/Weekly Backups on Remote Location Old Server IP : 75.126.148.172 New Server IP : 67.228.91.78 Notes : 1) All the configuration and mail accounts Password remains the same. 2) If you are using IP: 75.126.148.172 in outlook incoming and outgoing mail settings instead of mail.domain.com then please change it to 67.228.91.78 3) If you are not able to see your mails after opening URL http://mail.yourdomain.com then please use URL http://67.228.91.78 till DNS propagation. After DNS propagation the URL http://mail.yourdomain.com should work fine for you. 4) If you are using third party DNS then please change mail.domain.com A 67.228.91.78 Instead of mail.domain.com A 75.126.148.172 Now the question is why we need migration? The last server from couple of last days has not been working the way it should have been for us & all customers, we have face so much of issues with regarding downtime and services of the server so to give our customers maximum uptime we have planned this migration. If you have any questions/queries please do not hesitate to contact us.

.ASIA Unavailability Notice: 2 August, 2008

TechnoDG.com — Sat, 26 Jul 2008 04:22:52

Dear Clients, The .ASIA Production environment would be undergoing a planned downtime for maintenance, as per the following schedule: Maintenance Window Date: 2 August,2008 Time: 1500 hrs - 1900 hrs GMT/UTC Duration: 4 hrs Affected Systems 1) Domain Name Registrations 2) Domain Renewals 3) Domain Transfers 3) Management on the Live interface. This outage shall have no impact on your domain names, which will continue to work properly. Please feel free to get in touch with us, in case you require any further clarification or assistance.

Linux Server issues resolved, all accounts configured on new Bison server

TechnoDG.com — Tue, 01 Jul 2008 09:14:19

Dear Clients, During the last issue related to the server downtime on 25th June-08 it is detected that there are some problem in the HDD which will be giving constant issues in future repeatedly. To avoid this probable cause of downtime we have shifted all your accounts from Jaguar to new best of breed servers on the new machine code named : BISON.DNSRACKS.COM. Since your DNS are getting changed to point at the new server which may take 6-12 hours hence anytime the other server has a problem you'll see the problem too. We urge you to check all sites on 02nd July'08 and see if they are performing fine, loads as expected and are moved completely, this doesn't means we haven't checked them� we did it all but after all these are your sites and you know them better than we do. If you have any questions/queries please do not hesitate to contact us. Linux Server Specifications (Centos Enterprise 5 i686 Standard) (99.99 % Network Uptime / Real time activation Control panel) Primary Name Server : ns1.technodg.com (IP 208.43.161.64) Secondary Name Server : ns2.technodg.com (IP 208.43.161.65) FTP IP : 208.43.161.64 Control Panel 1) Reseller Control panel (For Bulk Space) :: WHM 2) End User Control Panel Hardware Features: Quad Core Intel Clovertown Processers with 1 X 8 Mb Cache 4 Gb Ram 2 X 250 GB HDD Daily/Weekly Backups on Second Drive The Server is on InterNap Based Datacenter which is a worldclass network with an average 99.999% uptime locate at the Seattle. Server Location: Dallas, Texas (TX), USA ISP: SoftLayer Technologies Inc., 1950 N Stemmons Freeway, TX-75207 Software features: Centos Enterprise 5 i686 Standard CGI Apache 2.0 PHP Support Flash Support Perl mySQL Database Advanced ANTISPAM/ANTIVIRUS Protection Fantastico Cpanel/WHM Advanced ANTISPAM/ANTIVIRUS managed by RightMX

Linux Server Apache recompilation

TechnoDG.com — Thu, 12 Jun 2008 04:50:22

Dear Clients, We had to re-compile Apache urgently as we found a lot of increased instances of nobody mail relay attempts from the server, Compiling apache with SUPHP disallows the mail forms to be sent as nobody and hence the spammers could be easily tracked. Generally the Apache upgrade doesn't involves any downtime or even issues to the running sites, sometimes new modules can create a shorter outage of few minutes as happened during the current recompile. We do apologize for the inconvenience and hope that you'll appreciate this action which would enable us to offer you a better performing machine with clean IP's.

Linux Jaguar Server Migration and Upgrade in process

TechnoDG.com — Fri, 16 May 2008 08:09:20

Dear Clients, This is to inform you that the Linux Jaguar Server shall be upgraded with a new Server and a new IP during the coming two to three days and the process shall involve the syncing and shifting of all the website files and databases from the old server to the new server. The process has been initiated and the following steps have been taken to provide you hassle free and quick transfer without any possible downtime or issues. 1) The FTP services on old IP - 69.16.252.60 has been stopped so if you want to upload data through FTP then use new I.P: 65.254.58.66 2) Both the servers have been kept online to avoid any possible downtime. 3) MySQL Databases have been configured and can be accessed as earlier with localhost 4) PHP has been configured as earlier and is working perfectly In case you are using your custom nameservers then you shall be required to update the nameservers with the IP�s given below whenever asked for from our side. ns1.yourdomain.com 69.16.252.60 (OLD IP) ns2.yourdomain.com 69.16.252.64 (OLD IP) Replace it with the following set of new IP's ns1.yourdomain.com 65.254.58.68 (NEW IP) ns2.yourdomain.com 65.254.61.91 (NEW IP) Also note that FTP, WWW, MAIL Server IP will be 65.254.58.66 after the migration. So please wait for our next update on this issue before initiating any IP updates. TechnoDG customers who are using our nameservers need not have to worry about the update as we shall do it for you at the appropriate time. We are always in a tryst to provide you the best in the industry services and expect that the new servers shall be functional without any issues in no time. We are closely observing the developments on this process and shall keep you updated. Looking forward to your kind co-operation as always and assuring you our full support. Please feel free to mail at info@technodg.com for any further clarifications or assistance.

May Day :: Holiday Notice

TechnoDG.com — Wed, 30 Apr 2008 11:21:45

Dear Clients, This is to inform you that tomorrow on 1st May 2008(May Day) our office shall remain CLOSED. All the development, support, updates/enquiries and other correspondences will be be taken care off from 2nd May 2008 (Friday) onwards. Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your kind co-operation.

Network Issue on Linux Servers resulting into server inaccessibility

TechnoDG.com — Tue, 29 Apr 2008 02:45:19

We are currently facing some issues on the network of Linux Server, the datacenter has informed us that they are facing some DOS attacks on their network and hence the servers are appearing as inaccessible, they are in the process of null-routing these IP's with the upstream providers and the situation should be back to normal shortly. Our helpdesk is fully staffed and our team members are working with the Data Center technicians to get the situation under control at the earliest. We regret any inconvenience caused in the process and expect your kind co-operation as always.

Advanced SmarterMail's 5X WebMail Applicaton for Windows 2003 [Updated]

TechnoDG.com — Wed, 16 Apr 2008 05:44:48

Dear Clients, We are pleased to announce that all our Windows 2003 server clients would be able to enjoy the power & features of a better & advanced SmarterMail now. We have upgraded the previous mailing application by deploying the SmarterMail's 5 X version which comes with a New Optimized Design, Faster Interface & lots of other features you�ve always been demanding. Features include a richly-rendered Web interface with AJAX controls, bringing the performance of desktop applications to the Web. New Optimized Interface Design SmarterMail 5.x introduces the entirely new STInterfaceFramework, a richly rendered and efficient web interface with AJAX controls that bring the performance of desktop applications to the Web. Toggle Button All New Events System SmarterMail 5.x is one of the first Mail Servers designed to be Event-driven. There are now a virtually infinite number of Event configurations that can be created and used to provide notifications and�more importantly�cause specific pre-defined actions to be implemented. There is almost no end to the number and types of Events that can be defined. Toggle Button All New Reminders System Reminders and Notifications now have distinctive pop-up displays, available audible chimes, and effective management features. Toggle Button All New Notification Profiles Individual users can be informed via SMS text message or email to any address when a specific email arrives in their mailbox, an appointment reminder has occurred, their mailbox is getting full, and much more. Toggle Button Advanced Reporting System SmarterMail 5.x introduces the new STReportingFramework which uses real-time mail server statistics, historical summary reporting, and detailed trend analysis to create one of the most flexible and robust reporting capabilities on the market. Toggle Button Throttling Throttling has been added to allow system administrators to limit the number of messages, amount of bandwidth, and/or the number of bounced messages that will be allowed to or from a domain, user, or mailing list in a given amount of time to prevent system abuse. Actions can be automated based upon the throttling parameters to prevent abuse in real-time. Toggle Button Improved Calendaring New calendar views, an enhanced reminder system, and availability views have been added to the calendaring functions. Toggle Button Advanced Message Composition Composing and sending a message is easier and more efficient with multiple composition pop-ups, background uploading of attachments, additional editing and formatting options, and much more. Toggle Button Enhanced Spam Prevention SmarterMail 5.x delivers up to 99% spam protection right-out-of-the-box. SmarterMail 5.x antispam features now allow users to customize the level of protection with flexible configurations on multiple antispam processes. Toggle Button Security Enhanced The new SmarterMail 5.x interface adds a new Security Section to support the existing security features and add even more protections. With the introduction of these new features, the security scheme will often be referred to as the "DETECT, PREVENT, and LIMIT" foundation. Toggle Button Much More! SmarterMail 5.x adds numerous general performance enhancements, interface advances, and changes to default settings to help users and administrators use SmarterMail more effectively. We hope that you will be enjoying the whole new webmailing experience. Please feel free to contact us for any further clarifications or assistance.

New domain extension .ASIA introduced, limited offer price Rs.765/- only

TechnoDG.com — Wed, 02 Apr 2008 10:36:09

Dear Clients, It gives us immense pleasure in introducing to you the new domain extension .ASIA (.asia). You are most welcome to check your domains with this extension at http://domains.technodg.com and get them registered now. The limited period introductory offer is currently priced at Rs.765/- (Rupees Seven hundred and sixty five) only. So why wait any longer just have your own .asia domain now! And enjoy the new online identity of Asia. Please feel free to mail us at info@technodg.com or call us at +91-353-2537147 for further details.

Happy Holi, Good Friday and Id-ul-Milad

TechnoDG.com — Thu, 20 Mar 2008 10:53:24

Dear Clients, Team TechnoDG wishes you a very Happy and Colourful Holi - The Festival of Colours, Good Friday and Id-ul-Milad on 21st March, 2008. This is for your kind information that on this festive occassion all the development, support, updates/enquiries and other correspondences will be taken care off from 23rd March, 2008, (Sunday) onwards. Only for emergency server side (Data center) issues if arises during this period of 21st and 22nd March, 2008, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your kind co-operation and again wishing a very colourful and safe festivities to you and your family.

New Spam Guard and Mail accessing feature for Linux email accounts

TechnoDG.com — Thu, 06 Mar 2008 07:32:47

Dear Clients, This is to inform you that a new feature has been added to the email accounts which are on the Linux Server. In continuation to the updates of the servers we have installed multiple spam filters and spam guards to enhance your emailing experience with our servers. Now the mails that are regarded as spam mails will be directed to the spambox folder. Please follow the steps below to access this spambox folder after logging in to your email account online. If you want to check SPAM messages using Horde Webmail simply click the folder spambox as showed on this image (the spambox folder will be showed if you received min 1 spam message) If you want to check SPAM messages using Squirrel Webmail you should subscribe the to spambox folder. Please follow steps below to subscribe. 1) Login on any email account you want to check SPAM; you should see something like this without the spambox fodler. 2) Now click on Folders Link 3) Go down to Unsubscribe/Subscribe, select spambox and click Subscribe Note that if the spambox folder is not available, it means that no spam was sent to your email account. Kindly try to subscribe later. 4) Now click on refresh folder list 5) Click on spambox at the left panel to read the received SPAM mails. Please note that this spambox feature will also be sharing the same space which is allocated to your email and website hosting hence it is requested to check the spam mails and clear the unwanted mails regularly to avoid any unnecessary blockage of space resulting in non-receipt of mails or other space related issues. Please feel free to contact us for any further clarifications or support.

DNS resolution problems with BSNL Internet Connections

TechnoDG.com — Fri, 29 Feb 2008 01:46:25

Dear Clients, It has come to our notice that the internet connections of some Internet Service Providers (ISP) especially Bharat Sanchar Nigam Limited�s (BSNL) Broadband Connections are showing some unusual behaviours and are not able to resolve many servers properly. Due to this reason the websites on the servers either do not open or display the earlier/older versions. Many of our clients have been complaining similar experiences from past few weeks with our servers too. We have been monitoring the problem and can assure you that our servers are working fine and your websites are opening perfectly with other internet connections. What is the Problem? In technical terms this issue can be regarded as a DNS resolver problem. A DNS service is used to resolve the requests to translate domains into IP's and when you use your Internet Service Provider you generally rely over your ISP's DNS resolvers to resolve the sites for you. If your ISP is not keeping the records healthy and updated then you might see the above mentioned issues. The Solution Although the solution of such issues is basically on the ISP and as early they give it a thought it can be resolved but we can still offer you an alternative solution to the problem, the solution which we use and are very happy. Rather than relying over our ISP DNS we use the DNS of www.OPENDNS.com, not only they provide accurate results but also speed up our internet access speed. We suggest you to kindly visit this site, make changes in the DNS entry of your local computers as illustrated there and then try accessing the sites. Monitoring Tool for You You can use the following proxy websites to monitor the status of your website incase you find that only your website is not opening with your internet connection. 1) www.browsehide.com 2) www.proxysurfing.net 3) www.hidemyass.com If you find that the proxy site is unable to resolve your website then immediately report it to us at http://helpdesk.technodg.com and enable us to check it properly and assist you at the earliest. But if the site is resolved in the proxy then be assured that the server is working fine and you ISP�s DNS resolver issue has again surfaced. You can report it to the ISP and get it resolved at their end or try the solution given above. We are sure that the solutions suggested would resolve the problem. But if the above solution doesn't resolves the problem then let us know and we'll dig this issue further with you on other levels. Kindly mail us at info@technodg.com for any further assistance or clarifications.

Websites & Servers May appear slow due to Internet Connectivity Issue in India

TechnoDG.com — Fri, 01 Feb 2008 07:43:57

Dear Client, India's Internet connectivity has recently disrupted on thursday January 31, 2008 after two undersea cables were damaged in the Mediterranean, Slow connectivity, choking and other problems have been caused across India due the cable damage," Internet Service Providers Association of India (ISPAI) President Rajesh Chharia said, adding it may take 10-15 days for normalcy to be restored. "Some 60 percent of the bandwidth has been affected after the damage," he told IANS, as Internet surfers in the country struggled with slow speeds and repeated disconnections.The load is being borne by the remaining 40 percent," Chharia said. How may it affect your websites & mail servers ? For the next few days you may experience lag in connectivity & very slow speeds while accessing the internet sites & mails. You can find more information on the same on the following links : http://www.rediff.com/money/2008/jan/31net.htm http://www.reuters.com/article/internetNews/idUSL3026621820080130?feedType=RSS&feedName=internetNews&rpc=22&sp=true http://www.zdnetindia.com/index.php?action=article&prodid=16634&chid=131&Ref=Internet We suggest our customers not to send support tickets if you encounter the speed issues as this may be the result of the above issue and you'll have to wait by the time the connectivity is properly restored by the ISPAI.

Happy Republic Day :: Holiday Notice

TechnoDG.com — Fri, 25 Jan 2008 09:41:20

Dear Sir/Madam, Team TechnoDG wishes you a very happy Republic Day of India, 26th January 2008. A national day of great importance, the day Indian constitution has been in effect since 1950. Lets celebrate. This is for your kind information, that our office shall remain CLOSED (on this ocassion). All the development, support, updates/enquiries and other correspondences will be be taken care off from 27th January 2008 (Sunday) onwards. Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your kind co-operation.

Recompilation of Apache on Linux Server [Updated]

TechnoDG.com — Thu, 10 Jan 2008 07:51:54

Dear Clients, Our Linux Server is having some issues regarding PHP so our tecninicains are going to recompile the Apache and we expect it to be resolved shortly (approx 30-45 min). The announcement area would be updated as soon as the process gets completed. We regret this short notice and the inconvenience caused to you in the process. Looking forward to your kind co-operation. Please feel free to contact us for any assistance or clarifications.

Merry Christmas & A very Happy New Year 2008

TechnoDG.com — Thu, 20 Dec 2007 08:56:43

We, the members of Techno Developers Group, wish you a Merry Christmas and a Happy New Year 2008. May the new dawn of the coming year brings happiness, prosperity and peace to all. The year 2007 was really a very eventful year for us where we have been in continuous action to fulfill every requirement of our pristine clients and upgrade our services and ourselves for enhancing the association between you and us, to provide or devise the best technologies and solutions available for you. Today we again assure you our best efforts and commitments to continue our support and services throughout this New Year also and look forward to strengthen our association beyond this coming year.

Paypal Funds transfer made easy for Indian accounts

TechnoDG.com — Sat, 01 Dec 2007 10:34:38

Dear Clients, Paypal � the world famous online funds transfer gateway system has now made its funds transfers easier for the Indian Account holders. If you are already registered with www.paypal.com then you must have been recently informed that now you can withdraw your Paypal funds directly to your Indian bank account. Hence no need to request a cheque from them and wait for it to arrive and get cleared. If you have an account in any of the below mentioned banks then you are eligible to withdraw your Paypal funds to your Indian bank accounts. 1) State Bank of India 2) Axis Bank 3) ICICI Bank 4) HDFC Bank 5) HSBC 6) Bank of India 7) Canara Bank 8) Union Bank of India 9) ING VYSYS Bank 10) Standard Chartered Bank 11) Citibank Please note that for the withdrawal of amounts less than INR 7000/-, there is a nominal fee of INR 50/- and above INR 7000/-, NO CHARGE at all. The funds shall be in your bank account with in 5-7 business days. We would like to inform our pristine clients who are already enjoying the online payment integration through Paypal to just log in to your Paypal account and click the "Withdraw" link under My Account tab for details. And for those of you who are looking forward to integrate an online payment option in your business website or portal need not have to look any further and can start right away. What you need to start is: 1) An Email Address 2) A Credit Card to verify your account without which you shall be restricted to withdraw only limited monthly funds. 3) A Bank account in any of the above banks. 4) And our support to integrate the payment system in your existing website/portal. Isn�t that great! So just let us know your queries and we will be happy to assist you with our services. For any further information on Paypal, please visit www.paypal.com.

Happy Diwali & Kalipuja :: Holiday Notice for 9th Nov'07

TechnoDG.com — Thu, 08 Nov 2007 08:10:19

Dear Clients, Team TechnoDG wishes you a very happy and prosperous Diwali & Kalipuja. Diwali - the festival of lights may bless you with good health, happiness & peace throughout the year. This is for your kind information, that our office shall remain CLOSED (on this ocassion) on 9th November 2007 (Diwali/Kalipuja day - Friday). All the development, support, updates/enquiries and other correspondences will be be taken care off from 10th October 2007 (Saturday) onwards. Only for emergency server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-94340-81390 (Debangshu) 2) +91-92324-74503 (Mayukh) Looking for your kind co-operation and wishing you a very happy and prosperous Diwali and Kalipuja.

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Wed, 17 Oct 2007 10:41:21

Dear Sir/Madam, Team TechnoDG wishes you a very happy and prosperous festive season. This is for your kind information, that our office will remain fully CLOSED for the Puja Holidays on 19th October 2007 (Mahastami - Friday) & 20th October 2007 (Mahanavami - Saturday). Also the Development section will not be functional throughout the 4 puja days (from 18th Oct 2007 to 21st Oct 2007). Hence no updates or new project will be undertaken during this period. All the development, support, updates/enquiries and other correspondences will be be taken care off from and onward 22nd October 2007. Only emergency support for server side (data center) issues if arises during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your active co-operation. Wishing you a Happy and Joyous Durgapuja!

Office closure notice for maintenance on 5th October 2007

TechnoDG.com — Thu, 04 Oct 2007 23:58:01

Dear Clients, We shall be carrying on some maintenance works at our office on 5th October 2007 due to which our office shall remain CLOSED and no development or marketing work will be undertaken. We regret this short notice but for your convenience our email support shall be on at info@technodg.com. Kindly mail us or open a support ticket at http://helpdesk.technodg.com for any kind of support requests that you may have. Looking forward to you kind co-operation.

WINDOWS 2003 SERVER MIGRATION on Oct 05, 2007 [Updated]

TechnoDG.com — Wed, 03 Oct 2007 11:29:39

Dear Clients, In order to provide you with better performance & more stable our Windows 2003 server would be upgraded to heavy duty server with Dual Xeon CORE Processors & minimum 2 GB Ram, The migration details for the servers are given below : Servers Impacted: OWL.DNSRACKS.COM Why the need of Migration ? : As a part of the Quality assurance policy our services are regularly upgraded to meet the Industry standards & to protect the servers from any possible sign of crashes/downtimes. Since hard drive of the servers are mechanical devices hence there is a time frame of upgrading the hardware the moment it reaches its 3 years running phase. The Windoes 2003 Server have nearly completed their three years of operations and hence it felt that its right time to move them to heavy duty servers which would not only improve the overall performance but also offer the latest hardware to meet the industry standards. Migration Description: During this time data & sites are to be will be migrated to a new & powerful server with the following configuration : Quad Core Intel Xeon 2.4 or above Processors 4 Gb Initial Install Ram 2 X 250 Gb HDD 100 MBPS Port Migration Date : Friday 05 Oct 2007 Migration Time : The Migration would start at Morning 11.30 AM GMT 5.30 + (IST) time and would be completed by evening 5:00 PM. Maintenance Impact: As a result of this move, you should expect the sites to be down during a significant portion of the above noted maintenance windows. Actual amounts of downtime will vary from site to site due to the large number of sites we would be migrating. We would be providing an exact time frame in next 24 hours, along with that our resellers are to be required to change the IP's for your DNS Service as these would be changed as well. Please check the instruction set that would be followed in the next mail. Communications Plan: Our helpdesk will be fully functional and staffed during the migrations. We will also be posting periodic updates in the announcements section to keep you fully informed of the status of all migrations. Please do not use our emergency contact numbers during the migration, as this will just slow our work. We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving server.

Upgrade & Migration of SQL 2000 Server to SQL 2005 Server on 26 August '07

TechnoDG.com — Sat, 25 Aug 2007 07:07:55

Dear Clients, We would be upgrading & migrating our current SQL 2000 server to SQL 2005 server on Sunday, 26 August 2007 Servers Impacted: SQL.DNSRACKS.COM Why the need of Migration? : As a part of our Quality assurance policy we regularly upgrade our infrastructure to meet the Industry standards & to protect the servers from any possible sign of crashes/downtimes. Since hard drive of the servers are mechanical devices hence we have a time frame of upgrading the hardware the moment it reaches its 3 years running phase. Our SQL server had been running since last 3 years on the same hardware with only 2 GB Ram. Further It was time we upgrade it to SQL 2005 since a lot many customers had been asking for it. Migration Description: During this time we will be migrating the SQL to the new server Intel Xeon Clovortown 2.0 Ghz Quad Core Processors 4 Gb Initial Install Ram 2 X 250 Gb HDD 100 MBPS Port Currently we plan to migrate the databases on the SQL 2000 platform only and once the database are moved on the new server we shall be giving way to the customers to migrate to SQL 2005. Migration Date: Sunday 26 August 2007 Migration Time: The Migration would start at Morning 10.30 GMT 5.30 + (IST) time and would be completed by evening 4.30 PM. Maintenance Impact: As a result of this move, you should expect the sites to be down during a significant portion of the above noted maintenance windows. Actual amounts of downtime will vary from site to site due to the large number of databases we would be migrating What you�ll have to do: We�ll take care of everything and there is a rare probability that you�ll have to do anything. All is required from your side is to ensure that you are using SQL.DNSRACKS.COM in your connection strings connecting your database to the server and that�s it�if you are using SQL.DNSRACKS.COM in your connection string instead of IP address then you won�t have to make any changes and your sites should start working immediately. We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving servers. If you have any questions related to this announcement, please mail us at info@technodg.com and we'll be happy to assist you.

Mail Server migration of our Windows 2003 server to a better Heavy Duty Mail Server with SmaterMail 4

TechnoDG.com — Mon, 06 Aug 2007 05:45:00

Dear Clients, Firstly we TechnoDG Team wish you a very warm & pleasant Friendship Week. In accordance to our continued service upgradations, this week we would like to announce the migration of our Windows 2003 Mail server to a better Heavy Duty Mail Server. Since last couple of months we have been receiving regular complaints about our Windows 2003 mail server and our server team has been trying to resolve the issues you have faced. We had been working out with various options and after working over many products we decided to go in favour of SMARTERMAIL to be deployed as our new mail server. Smartertools have recently released their version of SMARTERMAIL 4 which comes with lot of exciting features and advanced spam control system. Some of the unique features of SmarterMail 4 are listed as below: 1. SmarterMail 4.x enhances the performance of all back-end services, web interface code, and supports Microsoft .Net 2.0. 2. Expand Feature Robust Anti-Spam Improvements Greylisting, SpamAssassin, and additional spam checks along with Enhanced Anti-virus Protection SmarterMail 4.x comes with new administrative and email reports and features including a Web-based dashboard displaying real-time server performance. 3. Expand Feature Improve Performance with Gateways which would allow us to balance the load in case of increase in traffic. 4. New smart gateways allow mail servers to send through the entire array of outbound gateway servers to better balance loads. 5. Feature Rich New Intuitive Webmail 6. New Improved Webmail on Ajax which decreased the load time and significantly increase the server performance Expand Feature POP Retrieval - You can grab email from external POP accounts and pull them into SmarterMail accounts. 7. Calendar, To Do List, Notes and other features similar to outlook. And a host of other features which would make the mail service more efficient & improve the performance. We have planned to deploy a very heavy duty Mail Server to meet the ever growing requirements of your mailing. The server configuration are: 1) Intel Dual Processor Dual Core Xeon 5160 - 3.0GHz (Woodcrest) - 2 x 4MB cache 250 X 3 Sata II Drives 2) 6 GB FB-DIMM Registered 533/667 RAM 3) 1000 MBPS Port Speed 4) 100 % Network Uptime The above server would be deployed with SmarterMail ver 4 X with AntiSpam & AntiVirus service. We hope you have fallen in for exciting features the Smartermail's webmail offers just like we have gone head over heals with its impressive capabilities. Now what would this migration mean to you: We anticipate superior performance and an end to all your mailing problems you've experienced in past, while we have tried our best to resolve the problems your co operation has always been great and we greatly appreciate your patience all the difficult times. The Mail Server migration has been done without any possible downtime, we had outlined the steps through which we have transferred the mailboxes and ensured that none of your mails get lost during or after the transition phase. Meanwhile till September 04, 2007 the old server will remain live so that you will be able to access your old mails from there. If you want to move all old mails into the new mail server you can do it within minutes by using the POP Retrieval service of Smartermail, you can grab email from external POP accounts and pull them into SmarterMail accounts within minutes. This way all old mails will have a way to be imported into new Smartermail and you won't lose any old data either. We have prepared and uploaded the video tutorials of new mail server on URL: http://dnsracks.com/smartermail/. If you have any questions related to this announcement, please mail us at info@technodg.com and we'll be happy to assist you. Once again we wish you a very Happy Friendship week and assure you that we will continue to innovate and improvise ourselves to make thing more simple and easy for you.

Linux Server control panel software Cpanel 10.8.1-RELEASE is upgraded to Cpanel Version 11.6.0-RELEASE

TechnoDG.com — Wed, 01 Aug 2007 10:35:54

Dear Clients, As informed about our recent Service Upgradations, we again take immense pleasure in announcing the next step of our service upgradation, this time for the Linux Server. The control panel software CPanel has been upgraded to CPanel Version 11.6.0-RELEASE. The new version includes among other features: 1) Simpler Categorized Interface 2) Detailed graphical Stats Summary 3) Preferences 4) Shortcuts 5) Getting Started Wizards 6) Video Tutorials 7) Site Software and Modules 8) Fantastico De Luxe 9) MySQL Database Wizard 10) PHPMyAdmin 2.10.0.2 11) PHP Pear Packages And much more� For features, details and tutorials kindly login to your Linux space control panel at: http://www.technodg.com/cpanel or http://www.yourdomain.com/cpanel To have a look at the screenshot of the new Control Panel please visit: http://www.technodg.com/web-hosting/linux-control-panel.html Any queries or clarifications regarding this announcement can be directed to info@technodg.com. We shall be happy to assist you.

Windows 2000 Hosting Accounts upgraded to Windows 2003 with Helm

TechnoDG.com — Sun, 29 Jul 2007 10:00:53

Dear Clients, As informed about our recent Service Upgradations, we again take immense pleasure today in informing you that after introduction of the much awaited domain extensions like ".travel", ".jobs" & ".asia" (on Pre-Registration) - on which we received overwhelming response and a big list of pending orders, which is making our job very difficult to take care of all the queries in time. We would like to convey our sincere regrets to the you all, who have sent their orders but have not received the desired ".travel" domain booking details yet. We again seek your kind co-operation and patience for a little more to allow us to complete the procedures on your pending orders as the ".travel" authentication process is still manual under "Travel.Travel Authority". Here, today we would also like to announce the next step of our service upgradation, i.e. all the previous hosting accounts of Windows 2000 have been upgraded to Windows 2003 hosting with the advanced Helm Control Panel. Moreover from now on you will be able to avail the Windows 2003 Hosting Plans according to the hosting plans and prices of the previous Windows 2000 hosting. Starter Hosting Plan of Win2K3 Bronze (10 MB) is now available at just Rs.1189/- or USD 30 per year. For features, details and orders kindly visit: http://www.technodg.com/web-hosting/windows-2003-hosting-plans.html. To have a look at screenshot of the Helm Control Panel please visit: http://www.technodg.com/web-hosting/windows-2003-control-panel.html Henceforth we shall no longer be supporting Windows 2000 server hosting. Any queries or clarifications regarding this announcement or the new hosting plans can be directed to info@technodg.com. We shall be happy to assist you.

�.travel� - New domain extension available to register

TechnoDG.com — Thu, 26 Jul 2007 08:05:43

Dear Clients, As you know that we at TechnoDG are always in a pursuit to upgrade our pristine services with your valuable support and co-operation. In this effort, some major upgradations and addition of services are in line for the coming days and which have started with the provision for the registration of ".travel" and ".jobs" Domains. Today, it gives us immense pleasure in introducing for the first time in this region the solely travel related domain extension � ".travel" for registration among the other domain extensions. We congratulate "Gurudongma Tours & Treks" of Kalimpong for becoming the first client to activate two .travel websites as: 1) http://www.birdingindiatours.travel 2) http://www.gurudongmatourstreks.travel And initiate our efforts to introduce this domain extension among our other services. Please feel free to mail us at info@technodg.com or call us at +91-353-2537147 for further details.

Windows 2003 Server Maintenance Downtime Notice for 9th June 2007

TechnoDG.com — Fri, 08 Jun 2007 01:49:04

Dear Customers, Our data centre technicians would be carrying out some maintenance task on the Windows 2003 server on 09th June 2007, to fix some issues with the IIS that came into our notice. During this period we would be rebuilding the IIS and .NET Framework due to which The Web Server would remain stopped for about an hour which means your sites would not run during this period, however your mails would continue to run normally. We apologize for the short notice but this is important to avoid any further problems or issues with our hosting service that may occur and we think that the IIS rebuild would completely resolve the issues and offer the stability that you've always seen with us. Looking forward to your kind co-operation as always. Please feel free to contact us at info@technodg.com for any further clarifications.

Server OWL.DNSRACKS.COM is down for some hardware testing

TechnoDG.com — Tue, 05 Jun 2007 07:26:20

Server Name : OWL.DNSRACKS.COM Server Type : Windows 2003 Server IP : 72.18.135.248 Dear Sir/Madam, Our Server OWL.DNSRACKS.COM is down for Memory testing as the server had been giving unexpected shutdown problems since today morning and the datacenter technicians are suspecting a memory issue with the server. The testing is expected to be completed in sometime and the server should be up shortly. We'll update this announcement once the server comes up.

Greylisting of IPs and Mail Delivery Problems with Yahoo, MSN, AOL etc.

TechnoDG.com — Sun, 29 Apr 2007 08:41:20

Dear Clients, In an effort to reduce the amount of spam delivered to their customers the popular email hosts are willing to toss out a lot of legitimate email. In order to meet Customer's demands for better anti-spam protection for their inboxes, free email providing hosts are finding the high costs of processing millions of spam emails per day intolerable. As a result, several large email hosts like YAHOO have instituted anti-spam policies (sometimes referred to as Greylisting) that stop deliveries of emails from IP addresses that send a large number of messages to their servers in a specified period of time. The period of time and what is considered a "large number" varies, depending upon the host and this information is not published. The spam prevention measures of the large mail providers have reached such levels that if you are sending more than just a few messages to them, your mail server's IP will likely be greylisted. The email services which are using virtual domains on shared IPs, find their mail server IPs unduly targeted for greylisting. It does not matter that our customers are sending legitimate mails; the large mail hosts are still flagging it as spam. This is a problem affecting all companies that send a large number of messages to @yahoo.com, @aol.com, @msn.com, @hotmail.com, and similar email accounts - not just TechnoDG - and no one has a sure-fire solution. All we can suggest you is to wait for couple of hours when the greylisting would automatically get removed from the IP and your mail would be automatically tried from our wait queue and get delivered.

[ IMPORTANT] New Email Forwarding Policy for HotMail/Yahoo/GMAIL/AOL

TechnoDG.com — Fri, 13 Apr 2007 04:23:36

Dear Customer, Effective from today E-mail forwarding to the following service providers will no longer be permitted from all our Linux & Windows Mail Servers : # aol.com # comcast.net # att.net # msn.com # hotmail.com # yahoo.com/in/ or any other extension of yahoo # gmail.com In order to ensure deliverability of email sent by our customers to accounts at the above noted domains, we are forced to block all email forwarding to these domains. Presently, all of these domains have extremely stringent anti-spam filtering policies in place. If one of our customers configures their email account hosted with us to forward to their personal mailbox with one of the noted service providers and the service provider detects that message as spam, they believe that we are the source of the spam. As a result, our mail server gets blacklisted, even though we are not responsible for this spam. Unfortunately, even though we are not responsible for this spam, these service providers noted have repeatedly been blacklisting our mail servers, causing legitimate email to be blocked. If you or your customers have forwarders configured to one of the above service providers, please remove the forwarding and convert them to POP3 accounts or setup their forwarding to their local address within their own domain. Also, please note that this change only impacts forwarders. You will still be able to send email to the above noted service providers. In fact, this change will actually make mail delivery to these service providers more reliable, since they will not be repeatedly blacklisting our servers. If you currently have the forwarders from your domain setup to above email providers then we strongly suggest you to disable them immediately as we would we searching and deleting the forwarders without any notice. We're sorry if this is of any inconvenience to you however this step is very important to ensure smooth delivery of emails from our servers to other service providers.

Happy Holi :: Holiday Notice

TechnoDG.com — Fri, 02 Mar 2007 08:50:36

Dear Sir/Madam, Team TechnoDG wishes you a very Happy and Colourful Holi - The Festival of Colours, on 3rd and 4th March, 2007. This is for your kind information, that our office shall remain CLOSED on this ocassion for 2 days - 3rd & 4th March 2007. All the development, support, updates/enquiries and other correspondences will be taken care off from 5th March, 2007, (Monday) onwards. Only for emergency server side (Data center) issues if arise during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your kind co-operation and again wishing you a very colourful and safe Holi to you and your family.

Announcement regarding Mail Server Migration

TechnoDG.com — Fri, 23 Feb 2007 07:56:52

Dear Clients, We have deployed a very heavy duty Mail Server to meet the ever growing requirements of your mailing. The server configuration are : Intel Dual Processor Dual Core Xeon 5160 - 3.0GHz (Woodcrest) - 2 x 4MB cache 250 X 3 Sata II Drives 6 GB FB-DIMM Registered 533/667 RAM 1000 MBPS Port Speed 99.99 % Network Uptime The above server would be deployed with SmarterMail ver 4 X with AntiSpam & AntiVirus service. You can find a demo of the smartermail 4 X web mail at the following link : Login at : http://maildemo.smartertools.com/Login.aspx Login id : demo@demo.com Password : demo We hope you'd have fall in for exciting features the smartermail's webmail offer just like we have gone head over heals with its impressive capabilities. We have tried and ran the smartermail on our test machines and it has provided impressive results making us decide in favor of the migration. As per the details provided, we had migrated your accounts on February 18, 2007 at 10.30 AM IST (GMT 5.30 +) and the process got completed by 12.30 PM. Now what would this migration mean to you : First of all this has been done without any possible downtime. Smartertools have recently released their version of SMARTERMAIL 4 which comes with lot many exciting features and advanced spam control system, Some of the unique features of SmarterMail 4 are listed as below : SmarterMail 4.x enhances the performance of all back-end services, web interface code, and supports Microsoft .Net 2.0. Expand Feature Robust Anti-Spam Improvements Greylisting, SpamAssassin, and additional spam checks along with Enhanced Anti-virus Protection SmarterMail 4.x comes with new administrative and email reports and features including a Web-based dashboard displaying real-time server performance. Expand Feature Improve Performance with Gateways which would allow us to balance the load in case of increase in traffic. New smart gateways allow mail servers to send through the entire array of outbound gateway servers to better balance loads. Feature Rich New Intuitive Webmail New Improved Webmail on Ajax which decreased the load time and significantly increase the server performance Expand Feature POP Retrieval - You can grab email from external POP accounts and pull them into SmarterMail accounts. Calendar, To Do List, Notes and other features similar to outlook. And a host of other features which would make the mail service more efficient & improve the performance. We anticipate superior performance. If you want the data/mails of the previous server then you have two options : 1) They can fetch the data from the old server using the illustrations given in the following video tutorial : http://dnsracks.com/smartermail/6.htm 2) They can continue checking their old mails at http://oldmails.viper.dnsracks.com and download it directly from there. 3) If they wish to migrate their addressbooks then they can do it easily by following the tutorial given at http://dnsracks.com/smartermail/1.htm 4) If you wish to download your mails directly to your outlook from the old server simply give the IP address " 72.18.135.177 " without quotes instead of mail.domain.com in the incoming mail server settings of your outlook and all mails from the old server would be downloaded to your outlook. All of the video tutorials are available at : http://dnsracks.com/smartermail/ If you have further questions please do not hesitate to contact us.

Server Migration & Change of IP's of CHEETAH Server

TechnoDG.com — Wed, 14 Feb 2007 04:23:48

Server Name : Cheetah.DnsRacks.COm Server Type : RightMail Server, Enterprise Messaging Server Dear Clients, Recently our RightMail servers has been upgraded with the following configurations : Dual Xeon Dempsey Core Processor 4 X 3.0 Ghz 4 GB Ram 2 X 250 GB Sata II drives Advances AntiVirus/AntiSpam enabled gateway System New Improved Webmail 1000 MBPS port The server migration has been done and the server is now operational on the above machine. What would this mean to you : If you are a rightmail customer then this announcement is for you, if you are using our nameservers to host your domain i.e. ns1.technodg.com & ns2.technodg.com then their's nothing you have to do at your end, your mails would continue to run as it is. If you are running your domain on your own DNS then you'll be required to change your mail server IP to following : mail A 75.126.146.244 The incoming & outgoing server settings would remain same i.e. mail.domain.com or you can use the IP 75.126.146.244 if you had been using the IP address in your incoming & outgoing server settings. The server is a very high config server on a premium network which has been averaging 100 % uptime since the onset of the datacenter. We decided to upgrade the server as the previous server has been showing signs of high load which resulted in degradation of performance. Our commitment to customer satisfaction always drive us to innovate and upgrade ourselves and our technology. We are sure the above configuration would not only improve the performance but also increase your satisfaction levels. If you have further questions, please do not hesitate to contact us at info@technodg.com Warm Regards,

Virus Free Mailing Server IP Changed

TechnoDG.com — Tue, 13 Feb 2007 08:43:42

Dear Sir, We have moved all "Virus Free Mailing Service" Accounts to the new server 75.126.146.244 and you can access all your mails from the new server with http://mail.domainname.com/mail/ or http://75.126.146.244/mail/ Let me know if i can be of any further assistance. Warm Regards,

Notification for Scheduled Maintenance of windows server [Updated]

TechnoDG.com — Fri, 09 Feb 2007 08:01:33

Dear Clients, Our DataCenter will be moving to their bigger datacenter facility this month. Maintenance Impact: As a result of this move, we expect the servers to be down during a significant portion of the above noted maintenance windows. Actual amounts of downtime will vary from one server to another due to the large number of servers they will be moving each night. However, once they have completed the move, you will not need to take any further action or make any changes. Your servers will start working again once powered up in the new datacenter facility. Maintenance Dates/Times: Maintenance Window: Saturday, February 10, 2007 8:00 Am - 4:00 PM IST Servers Impacted: Mail.Viper.DnsRacks.Com Mail.Dove.DnsRacks.Com Owl.DnsRacks.Com Communications Plan: Our helpdesk will be fully functional and staffed during the migrations. We will also be posting periodic updates in the announcements section to keep you fully informed of the status of all migrations. Please do not use our emergency contact numbers or post tickets during the migration, as this will just slow our work. We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving servers

Happy Republic Day :: Holiday Notice

TechnoDG.com — Fri, 26 Jan 2007 05:47:19

Dear Sir/Madam, Team TechnoDG wishes you a very happy Republic Day of India, 26th January 2007. A national day of great importance, the day Indian constitution has been in effect since 1950. Lets celebrate. This is for your kind information, that our office shall remain CLOSED (on this ocassion). All the development, support, updates/enquiries and other correspondences will be be taken care off from 27th January 2007 (Saturday) onwards. Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) Looking for your kind co-operation.

Happy New Year 2007

TechnoDG.com — Sun, 31 Dec 2006 01:31:25

Dear Clients/Resellers, Team TechnoDG wishes you and your dear ones... a very Happy and Prosperous New Year 2007. Looking for the same active co-operation from you in the coming year.

Christmas Holidays :: Office will remain closed for 2 days

TechnoDG.com — Sat, 23 Dec 2006 09:45:25

Dear Clients, Team TechnoDG wishes you a very happy and prosperous festive season. This is for your kind information, that our office will remain CLOSE due to Christmas Holidays on 24th December 2006 & 25th December 2006. All the development, support, updates/enquiries and other correspondences will be be taken care off from and onward 26th December 2006. Only emergency server side (data center) issues if arise during this period, we will be available in the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) 5) +91-93322-37787 (Niladry) Looking for your active co-operation. Wish you a Happy and Joyous Christmas & New Year Ahead!

.INFO Redemption Grace Period changed to 15 Days

TechnoDG.com — Sat, 25 Nov 2006 07:58:53

Dear Customers/Resellers, This is to inform you that the Renew Grace Period of .INFO Domain Names has been changed to 15 days. Please note, the Renew Grace Period of 15 days applies only to .INFO Domain Names expiring on and after the 15th of November, 2006. All .INFO Domain Names that have expired before this date have a Renew Grace Period of 40 days. Please feel free to contact us for any further clarifications or assistance.

Scheduled Maintenance Downtime: Sunday Nov 26, 03:30 GMT/UTC

TechnoDG.com — Fri, 24 Nov 2006 02:31:49

Dear Customers/Resellers, Please be advised that we will be undertaking an extensive upgrade of our software and hardware to cope with the expected growth in our current user base and the associated data as per the schedule mentioned below. An immediate benefit of this upgrade will include improved performance of the database. Downtime Window Date: Sunday, November 26, 2006 Start Time: 03:30 GMT/UTC Estimated duration: 12 hours Affected Systems: Storefront, SuperSite, PartnerSite, Control Panels, Whois Service, API Service. Please note that this downtime shall have no impact on the working of your domain names or the additional services that you may have purchased along with the domain name. We sincerely regret any inconvenience caused by this outage. Please feel free to get in touch with us, should you have any doubts or questions pertaining to this downtime.

Scheduled Maintenance of Windows 2003 Server, Nov 17, 11:30 IST

TechnoDG.com — Thu, 16 Nov 2006 06:25:33

Dear Customers, On Friday, November 17, 2006 IST (GMT+5:30) (our Data Center facilities provider) will be performing some essential power infrastructure maintenance that will result in a short downtime of Windows 2003 servers. Following is the detail of server along with the anticipate downtime: Date: 11/17/2006 Time: 11:30 AM � 2:30 PM IST (GMT+5:30) Server Domain Name: www.technodg.co.in We appreciate your co operation and patience & apologize for the short notice.

Scheduled Maintenance Downtime, Nov 05, 05:00 IST

TechnoDG.com — Sat, 04 Nov 2006 06:26:26

Dear Customers, Please be advised that the Domain server will be undertaking an extensive upgrade of our software and hardware to cope with the expected growth in our current user base and the associated data as per the schedule mentioned below. An immediate benefits of this upgrade will include improved performance of the database. Downtime Window Date: Sunday, November 05, 2006 IST (Saturday, November 04, 2006 EDT/CDT/UTC) Start Time: GMT/UTC 23:30 | EST 18:30 | CST 17:30 | IST 05:00 Estimated duration: 12 hours Affected Systems: Storefront, SuperSite, Control Panels, Whois Service, API Service. Please note that this downtime shall have no impact on the working of your domain names or the additional services that you may have purchased along with the domain name.

Catch All Accounts Policy for Linux & Windows 2003 Mail Servers

TechnoDG.com — Wed, 25 Oct 2006 04:10:46

Dear Customer, With effect from October 26, 2006, TechnoDG will no longer be supporting "catch all" or "default" mail accounts on our shared, reseller Linux and Windows 2003 hosting platforms. Recently, since last couple of months our mail server has been suffering from performance issues directly attributed to catch-all mail accounts being attacked by spammers. The biggest impact they have on our servers is when a domain with a catch-all mail accounts configured is hit by a dictionary spam attack. This style of spam attack randomly tries to send email messages to thousands of unique email addresses to a particular domain. When the catch-all account is configured, it causes the mail server to accept all of this spam and valuable processing time and resources are wasted dealing with the massive flood of messages. In some cases, the attack is so severe that it causes the mail server to become completely unresponsive. A secondary impact of these dictionary attacks occurs after the catch-all account is deleted. Because the spammers have successfully delivered email to thousands of unique accounts, they now continue to send email to these email addresses on a daily basis. Even once the catch-all has been disabled for a domain, these repeated attempts to deliver mail to non-existent addresses can sometimes be so severe that the net effect is a denial of service attack on our mail server's SMTP service. Instead of using a catch-all mail account, we suggest that you configure mail forwarders for individual email addresses that you actually want to accept incoming email for, and then direct those forwarders to a single POP3 account. For example, if you want to accept email for info@yourdomain.com, sales@yourdomain.com, and support@yourdomain.com, but want all of that email to be directed to owner@yourdomain.com, you would setup a POP3 account for owner@yourdomain.com, and setup the other email addresses as forwarders. Please note, that if you already have a catch-all account configured, we encourage you to disable it else we would be doing it from our side. We are sorry for an inconvenience this change may cause you, but taking this step is necessary in order to provide a reliable mailing infrastructure to you. If you have any questions or concerns regarding this policy change, please mail us at info@technodg.com.

Happy Diwali :: Holiday Notice

TechnoDG.com — Fri, 20 Oct 2006 09:21:09

Dear Sir/Madam, Team TechnoDG wishes you a very happy and prosperous Diwali & Kalipuja. Diwali - the festival of lights may bless you with good health, happiness & peace throughout the year. This is for your kind information, that our office shall remain CLOSED (on this ocassion) on 21st October 2006 (Kalipuja day - Saturday). All the development, support, updates/enquiries and other correspondences will be be taken care off from 22nd October 2006 (Sunday) onwards. Only for emergency server side (data center) issues if arise during this period, we will be available on the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) 5) +91-93322-37787 (Niladry) Looking for your kind co-operation.

Domain Prices Slashed and New .cc & .mobi available now

TechnoDG.com — Fri, 13 Oct 2006 08:50:10

Dear Friends, Good news for all, the Domain Prices have been SLASHED. Special Offers open on .org (Rs.135/- or USD 3.40), .info (Rs.135/- or USD 3.40), .biz (Rs.225/- or USD 5.70) and .us (Rs.250/- or USD 6.25). Two new domain extensions .cc and .mobi also available now. Please find the details below: 1).com - Rs.365/- or USD 9.15 2).net - Rs.365/- or USD 9.15 3).org (Special Offer) - Rs.135/- or USD 3.40 4).biz (Special Offer) - Rs.225/- or USD 5.70 5).info (Special Offer) - Rs.135/- or USD 3.40 6).name - Rs.395/- or USD 10.00 7).us (Special Offer) - Rs.250/- or USD 6.25 8).tv - Rs.1355/- or USD 34.00 9).co.in - Rs.365/- or USD 9.15 10).in Rs.625/- or USD 15.70 11).ac.in Rs.750/- and Rs.300/- for processing fees or USD 25.0 12).cc (New) - Rs.940/- or USD 23.50 13).mobi (New) - Rs.460/- or USD 11.50 For more details and other domain extensions visit: http://domains.technodg.com or http://www.technodg.com/domain/domain-pricings.html. Special offers valid till further notice. Special resell pricings also available. So, get your favourite domains registered Now!!! Please feel free to contact us for further clarification or assistance.

Happy Dusshera, Dussain & Shubho Bijoya

TechnoDG.com — Mon, 02 Oct 2006 07:15:38

TechnoDG would like to wish all its Clients, Associates, Members and everyone connected with us a very Happy Dusshera, Dussain and Shubho Bijoya. The days of festivities have just begun and as we bid adieu to Goddess Durga, we welcome a new dawn where our relations and associations shall keep on strengthening with a new joy and enthusiasm that surely will enhance our pursuit for better and advanced services. TechnoDG thanks you for the regular support and co-operation and expect the same throughout our journey. Here�s wishing you again a very Happy Dusshera, Dussain and Shubho Bijoya may the coming year brings happiness and prosperity to you and your family.

RAM installation on Windows 2003 Mail server

TechnoDG.com — Wed, 27 Sep 2006 03:36:50

Dear Client, Our windows 2003 mail server DOVE will be down due to replacement of RAM on September 27, 2006 for around 5-20 minutes as our Data Center technicians will change one of the stick of RAM due to some hardware fault on that stick. We will update the announcement as soon as the server will be up and online.

Durgapuja Holidays :: Office will remain closed for 2 days

TechnoDG.com — Wed, 27 Sep 2006 03:12:29

Dear Sir/Madam, Team TechnoDG wishes you a very happy and prosperous festive season. This is for your kind information, that our office will remain CLOSE due to Puja Holidays on 30th September 2006 (Mahastami - Saturday) & 01st October 2006 (Mahanavami - Sunday). All the development, support, updates/enquiries and other correspondences will be be taken care off from and onward 02nd October 2006 (Bijoya Dashami - Monday). Only emergency server side (data center) issues if arise during this period, we will be available in the numbers given below - 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) 5) +91-93322-37787 (Niladry) Looking for your active co-operation. Wish you a Happy and Joyous Durgapuja!

IP propagation Problem [Updated]

TechnoDG.com — Sat, 16 Sep 2006 04:32:17

Dear Clients, This is to inform you that there is some IP propagation problem going on with new IP of the Linux server. Hence, all sites are not openning in some of the ISP connections. This problem should get resolved automatically with in next few hours. Still we are looking into it and as soon it gets resolved, we shall update you with the latest. Please feel free to contact us for further clarifications.

Linux Server FTP IP changed to 69.16.252.60

TechnoDG.com — Thu, 14 Sep 2006 10:08:49

Dear Clients, This is to inform you that the FTP IP of our Linux Server has been changed. Old IP: 67.18.73.196 Changed to New IP: 69.16.252.60 Please use the new IP to connect and upload to your Linux Space with us if you are using any FTP Client Software. In case you are using browser based FTP or your domain name in place of IP then you don�t need to change anything. Please feel free to contact us for any further clarifications.

Server Upgrade and Migration :: Linux Server [Updated]

TechnoDG.com — Mon, 28 Aug 2006 01:59:36

Dear Customers, In an effort to provide you better webhosting services we shall be shifting our websites in the Linux server to a new server in the same location. The Configuration of the new server is as follows: Dual Xeon 2.8 Ghz Processor with Dual Core Technology. 4 GB ECC Ram 160 Gb SATA 7200 RPM HDD Second 160 Gb SATA 7200 RPM HDD(For Daily backups) Linux Red Hat Enterprise 3.0 Cpanel/WHM Fantastico Network Level NETSCREEN Firewall We'll be migrating all resellers and customers on the new servers. Please find below the details of the migration schedule. Migration Date : August 29, 2006 Migration Time : The migration would start at August 29, 2006 11 PM IST ( GMT 5.30 +) Scope of Work : All users accounts/mailboxes/db's and package information would be copied to the new server during this process. Effect of Work : During the migration we have scheduled everything to offer zero downtime to all our customers. We'll be keeping Old Server online till August 31,2006 so no downtime due to DNS propagation will occur. If you have any questions related to the migration, please open a support ticket with us or by sending a mail to info@technodg.com and we'll be happy to assist you.

Office Maintenance :: Closed for 12th and 13th August 2006

TechnoDG.com — Fri, 11 Aug 2006 08:36:44

Office will remain CLOSED due to Maintenance Work on 12th August�06 and 13th August�06. For any emergency, please Dial � 1) +91-98323-35885 (Tanmoy) 2) +91-94340-50822 (Dibyendu) 3) +91-94340-81390 (Debangshu) 4) +91-92324-74503 (Mayukh) 5) +91-93322-37787 (Niladry)

Domain Services Maintenance - Downtime Notice

TechnoDG.com — Sat, 05 Aug 2006 03:05:12

Dear Resellers/Customers, Please be advised that our Domains Service at http://domains.technodg.com will be undergoing a minor downtime as per the schedule mentioned below: Date: Sunday, August 06, 2006 EST/CST/IST Start Time: GMT/UTC 06:00 | EST 02:00 | CST 01:00 | IST 11:30 Estimated duration: 1 hour. Affected systems: Control Panels, Whois Service, API Service During this downtime, you will not be able to login to your Control Panel or make any modifications to your Domain names using your API integration. Nevertheless, this downtime shall have no impact on the working of your domain names or the additional services that you may have purchased along with the domain name. We sincerely regret any inconvenience caused by this outage. Please feel free to get in touch with our Support, should you have any doubts or questions pertaining to this downtime.

Mail Server Migration of domains hosted on OWL

TechnoDG.com — Sat, 29 Jul 2006 07:45:55

Dear Customer, This is with ref to your reseller hosting account on our server OWL.DNSRACKS.COM Due to increased load on our current Mail Server which was sharing load of our SQL server as well as Mail Server we have decided to deploy another server which would act as an independent MailServer only. The new Mail Server is named as VIPER.DNSRACKS.COM and comes with the following configuration : Intel Dual Core 3.2 Ghz Processor 2 GB RAM 2 X 250 GB HDD RAID 1 The system with RAID1 would ensure that in any event of failure of primary harddrive we can get you up and online within minutes from the second harddrive. We'll be performing the migration of all mailboxes, mail data & configuration files of the OWL server users to the new server VIPER on Sunday July 30, 2006 at 11 PM IST (GMT 5.30 +). During the migration HELM (Control panel) would remain stopped however all other services including Mail Service would continue working without any downtime. The process of migration is outlined as below : 1) We'll stop the HELM on OWL server to prevent creation of any new mailboxes. 2) The mailboxes migration & creation would start on the new server. 3) Once the mailboxes are created we'll change the DNS zones of the mail records to point to the new server. This would route your new incoming mails to the LION server. 4) We'll sync old mails from the DOVE Server and move them to LION Server. 5) Once everything is completed we'll start the HELM Control Panel. We anticipate no downtime in this process as during the time the migration would be taking place your mails would continue to work on the old server. As soon as the migration is completed we'll point the MAIL IP' to the new server and route all new mails to the new mail server. We'll also copy the old mails your address books & the mailsettings to the new server. The Benefits of Migration are : 1) Improved Performance 2) Increased Speed. 3) Redundency due to RAID 1 configuration. 4) Enhanced stability. You may like to notify your clients about the change. If you are running your sites on our DNS then their's nothing you have to do at your end, everything would be taken care by us. If you are not running your domain on our DNS then you'll be required to make changes on the MX records to point your site to our server. Following are the changes you'll be required to carry if you are running your site on third party DNS service : If you are not running your domain on our DNS then you'll have to change the MX IP at your DNS Zones to point to 72.18.135.250. domain.com MX 1 mail.domain.com mail A 72.18.135.177 If you have any questions on migration, please feel free to contact us at info@technodg.com

Linux Server Maintenance [Updated]

TechnoDG.com — Sat, 29 Jul 2006 05:42:36

Our Linux Server is currently down and although we tried rebooting it with the remote console its still not responding to the requests so we have posted a request to Data Center and they are working over the server. We will update the announcement as soon the server will be up and online.

Welcome to the New HelpDesk@TechnoDG.com

TechnoDG.com — Tue, 11 Jul 2006 09:24:42

Dear Visitors, We at TechnoDG.com, feel immense pleasure in announcing the launch of a New, Enhanced and Interactive HelpDesk System for our clients, associates and everybody else who would like to be a part of this pristine group. Welcome to the new era of IT Services where we are working full time to provide and improve our Customer Support Services. It all began with a small step- a determined initiative and today we have just crossed another milestone in achieving our motto to provide better IT Services all over the world. The New HelpDesk System will provide: 1)Member Registration and Login 2)Support Tickets Submission 3)Viewing and Updating own Support Tickets after Login 4)Knowledgebase Support 5)Time to Time Email Updates depending on Member Preferences 6)Download Section The work to populate the Knowledgebase Database is going on and in a few days you shall be able to access all that we can offer. If you would like to know about some thing special or would like to include any information in the Knowledgebase section then please feel free to contact us or mail us at info@technodg.com. Regular updates and new inclusions shall also be made as per your requirements and demand. We shall be expecting your valuable comments and feedbacks on this initiative of ours. Expecting your support and co-operation as always. Warm Regards, TechnoDG Team